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About the Role
The Hilton Garden Inn Minneapolis University Area Hotel is seeking a Part Time Engineer to support operations during its busy season. This role is crucial for maintaining the hotel's standard of cleanliness, friendliness, and overall guest satisfaction.
Responsibilities
- Respond to guest requests for general repairs and document completion via the electronic work order platform.
- Maintain and update all room and public space preventative maintenance tasks according to the hotel's PM Program.
- Ensure adherence to all safety and health codes, including specific requirements for pool and spa areas.
- Report any emergency or life safety concerns to supervisors immediately.
- Respond to emergency situations using Material Safety Data sheets.
- Conduct full property walks at the beginning and end of each shift, noting and completing any maintenance needs.
- Keep all maintenance areas clean and well-organized during and at the end of the shift.
- Greet guests happily with a smile, using their names when possible.
- Contribute to high guest satisfaction scores through teamwork.
- Handle challenging guest situations with hospitality and urgency.
- Maintain strong knowledge of all hotel facilities and amenities.
- Support all groups and events happening at the hotel.
- Understand and utilize relevant technology for the role.
- Answer incoming calls with friendly service using the approved greeting.
- Keep all workspaces, front and back of house, clean and well-organized.
- Assist in cleaning guest rooms and public spaces as needed to ensure the hotel is organized and safe.
- Complete all operational checklists accurately and on time.
- Ensure handover reports are accurate and submitted on time for effective communication.
- Wear a clean, approved uniform, be well-groomed, and wear a nametag at all times.
- Communicate clearly, honestly, and professionally with team members.
- Demonstrate a 'Can Do' attitude, willing to go beyond the traditional role to meet business and guest needs.
- Collaborate with team members to create a welcoming environment for guests and a positive workplace.
Requirements
- Must be 18 years of age or older.
- Must have a positive attitude and willingness to learn.
- Must be able to understand and follow established guidelines and procedures.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening, understanding, clarifying, and resolving concerns raised by co-workers and guests.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
- Must arrive and clock in on time for every shift and clock out at the scheduled time.
- Must clock in/out for breaks at the designated time.
- Must provide sufficient notice when calling out for a scheduled shift.
- Must be able to perform physical working demands including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ lbs.
- Must be able to read, write, understand, and communicate effectively in English.
Skills
- Repair
- Preventative Maintenance
- Safety and Health Codes
- Emergency Response
- Guest Relations
- Communication
- Teamwork
- Problem-Solving
- Time Management
Location
- Minneapolis
- University Area
Work Type
- Part Time
- Onsite
Experience Level
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.
Education Level
- Technical, Trade or Vocational school degree preferred.
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.