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About the Role
As a Level 1 IT Technician, you will resolve day-to-day technical issues and help clients stay productive through reliable, high-quality support. You will troubleshoot common IT challenges, document your work, and collaborate with senior technicians when escalation is needed. This role is ideal for someone who enjoys solving problems, building technical expertise, and delivering a great client experience, gaining exposure to a wide variety of technologies while developing skills for advancement within a growing MSP.
Responsibilities
- Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues
- Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems
- Monitor and respond to alerts generated by monitoring and management systems
- Escalate complex issues appropriately while maintaining ownership and follow-through
- Maintain accurate documentation, ticket notes, and client records within ConnectWise
- Support user onboarding, account administration, and device setup activities
- Communicate clearly with clients regarding progress, expectations, and resolutions
- Continuously develop technical skills and contribute to team knowledge sharing
Requirements
- 1–2 years of IT support, help desk, or related technical experience
- Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and documentation habits
- Self-motivated with a strong sense of ownership and accountability
- Ability to recognize when escalation is needed and collaborate effectively with senior technicians
Skills
- Windows operating systems
- Microsoft 365
- Active Directory
- Networking concepts
- Troubleshooting
- Problem-solving
- Communication
- Customer service
- Documentation
- ConnectWise
- RMM tools
- Ticketing systems
- DNS
- DHCP
- VPNs
- Remote support tools
Location
- Hybrid
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- A+, Network+, or other relevant IT certifications
Benefits
- Nationwide medical insurance
- Dental insurance
- Life insurance
- Long-term disability insurance
- FSA and HSA options
- 401k match
- Generous paid time off
- Mental health days
- Paid certification assistance
About the Company
- Digacore is a fast-paced, people-first MSP that helps businesses operate smarter through technology, automation, and exceptional support.
- Offers real career growth, autonomy, a collaborative culture, paid certs, hybrid flexibility, and recognition as one of New Jersey’s Top Workplaces for 2026.