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About the Role
Allied Universal® is hiring a Training and Quality Assurance Manager. This role is responsible for ensuring compliance with all required portfolio training, as well as Allied Universal standards.
Responsibilities
- Ensure compliance with all required portfolio training, driving compliance efforts and coordinating training classes with key stakeholders.
- Manage the entire portfolio Taser program, including training compliance, inventory management, and conducting semi-annual audits.
- Manage customer’s evidence.com account, where applicable.
- Serve as a backup trainer in the absence of a regional trainer.
- Develop practical training programs at the client and branch level in conjunction with operational partners to ensure compliance with contractual and regulatory mandated training.
- Identify, vet, and establish relationships with local training academies/facilities/3rd party vendors for external training opportunities.
- Communicate with stakeholders including Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients.
- Deliver field training programs in accordance with local, state, and federal laws and regulations, and Allied Universal standards.
- Conduct Mobility Devices training.
- Conduct field training & "red team" exercises for Security Professionals and Supervisors.
- Conduct special projects on an as-needed basis to support the assigned portfolio.
Requirements
- High School Diploma or equivalent.
- Pass any State-required training or other qualifications for licensing as required.
- CPR/First Aid/AED Certified Instructor.
- Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required).
- Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle.
- Must be certified to teach all required trainings for the portfolio, including firearms where applicable.
- Minimum of two (2) years of classroom instructor experience.
- Ability to work independently with little to no direct supervision.
- Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients.
- Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations.
- Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint and able to effectively utilize all available office management technology.
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Professional, articulate, and able to use good independent judgment and discretion.
Skills
- Microsoft Word
- Microsoft PowerPoint
Experience Level
- 2 years of classroom instructor experience
Education Level
- High School Diploma or equivalent
- CPR/First Aid/AED Certified Instructor
- Instructor certifications in supplement training areas as required by local office
- Certified to teach all required trainings for the portfolio, including firearms where applicable
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in company’s 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly
About the Company
- Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
- While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.