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About the Role
The Four Seasons Hotel San Francisco at Embarcadero seeks an On-Call Server to join our talented team! This is a unique opportunity to be part of the world's leading luxury hotel company, offering a work environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.
Responsibilities
- Take guest orders and describe food & beverage menu items, including origin, taste, and preparation methods.
- Communicate guest orders, including special needs or requests, to the kitchen and bar using the hotel’s point-of-sales system.
- Coordinate food and beverage timings.
- Check completed kitchen orders against guest orders and deliver items promptly.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently to concerns.
- Adapt to guests to create a customized experience for local, international, and resident guests.
- Accurately close guest checks and process payments (cash and credit card).
- Settle voided checks or complimentary meals.
- Breakdown, clean, and set-up tables and chairs.
- Work harmoniously and professionally with co-workers and supervisors.
- Assist with Food & Beverage responsibilities during absences or high-volume periods.
Requirements
- Minimum of 2-3 years of Food & Beverage experience.
- Previous experience as a server.
- Ability to thrive in a fast-paced, large team environment.
- Ability to stand continuously for up to 8 hours a day.
- Ability to lift up to 50lbs.
- Flexibility with schedule, including weekdays, weekends, and holidays.
- Strong oral presentation skills.
- Ability to carry and balance a tray.
- Ability to accurately process cash and credit card transactions.
- Ability to multi-task in a high-volume and demanding environment.
- Strong problem-solving skills and ability to handle difficult situations.
- Reading, writing, and oral proficiency in the English language.
- Legal work authorization in the United States.
Skills
- Food & Beverage knowledge
- Serving techniques
- Point-of-sales system operation
- Customer service
- Communication
- Problem-solving
- Cash handling
- Credit card processing
- Multitasking
- Adaptability
Location
- San Francisco, CA
Work Type
- On-Call
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- $21.81 per hour
Benefits
- 401k Retirement plan
- Complimentary Employee Meals
- Paid sick days
- Laundered Employee Uniform
About the Company
- Four Seasons is a collective of individuals committed to becoming better and pushing themselves to new heights.
- Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces and treating everyone with respect.
- Four Seasons aims to create impressions that last a lifetime through genuine connections.
- The company offers opportunities for career growth with global potential and a sense of pride.
- Four Seasons is committed to maintaining extraordinary staff-to-guest ratios.
- The company hires motivated individuals and provides training to ensure superb performance.
- Four Seasons fosters an environment where employees can flourish, leading to success and rewards.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Information regarding 'EEOC is The Law' is available via a provided website.