Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Customer Experience Manager, Executive Councils role.
Rezi rewrites your resume against Autodesk's job description. Free.
Tailor your resume to this Senior Customer Experience Manager, Executive Councils role.
Rezi rewrites your resume against Autodesk's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Experience Manager, Executive Councils posting at Autodesk — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Experience Manager, Executive Councils posting at Autodesk — free, in seconds.
About the Role
Autodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils. In this role, you will lead the content strategy and executive engagement model for our industry executive customer council programs, shaping conversations with strategic customers and translating dialogue into actionable insights.
Responsibilities
- Define the strategic direction, themes, and narrative across executive council programs
- Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
- Align council conversations to Autodesk’s strategic priorities and the issues that matter most to participating customers
- Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
- Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
- Brief and prepare Autodesk executives for each council engagement
- Facilitate or guide executive-level conversations during council sessions
- Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
- Capture and synthesize key themes, perspectives, and insights from council discussions
- Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
- Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer across Autodesk
- Connect council relationships and outcomes to broader customer advocacy, recognition, and storytelling opportunities
- Partner with a Program Manager who owns program operations, logistics, measurement, and event execution
- Ensure alignment between content strategy, program goals/KPIs, and the overall customer experience
- Build and maintain strong relationships with executive council members and help deliver a high-value, premium experience throughout their engagement with Autodesk
Requirements
- 12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
- Experience developing strategic content and facilitating discussions for executive audiences
- Strong communication, stakeholder management, and synthesis skills, with the ability to turn complex topics and customer conversations into clear insights and actions
- Experience with executive customer programs such as customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
- Demonstrated ability to work effectively with senior executives and cross-functional leaders
- Experience translating complex business, technology, or industry topics into clear and engaging executive discussion frameworks
- Strong analytical and synthesis skills, particularly in turning qualitative customer input into actionable business insights
- Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
- Experience working within or serving customers in one or more of Autodesk’s key industries, including Architecture, Engineering, Construction and Operations; Design and Manufacturing; or Media and Entertainment
- This role may require in-person onboarding and/or in-person ID verification
Skills
- Customer marketing
- Executive engagement
- Content strategy
- Customer advisory programs
- Strategic content development
- Facilitation
- Communication
- Stakeholder management
- Synthesis
- Customer insights
- Cross-functional leadership
- Analytical skills
- Influence without authority
Location
- U.S.
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $103,000 - $183,920
Benefits
- Health benefits
- Financial benefits
- Time away
- Everyday wellness
About the Company
- Amazing things are created every day with Autodesk software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
- Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
- Autodesk's culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
- When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
Equal Opportunity
- Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
- We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
- We take pride in cultivating a culture of belonging where everyone can thrive.