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About the Role
As a central partner for communication and digital services within the Sparkassen-Finanzgruppe, we connect all communication disciplines and develop integrated solutions for Sparkassen, associations, and network partners. We are looking for someone to shape and model the best possible customer journeys and experiences around the financial lives of customers in the Sparkassen-Finanzgruppe, considering the entire digital customer experience from media acquisition to closing.
Responsibilities
- Bring together different expertises within the company for the best customer experiences of the Sparkasse brand and the network.
- Shape and model the best possible customer journeys and experiences around the financial lives of customers in the Sparkassen-Finanzgruppe.
- Consider the entire (digital) customer experience, from media acquisition through own channels to closing.
- Identify and consistently optimize and develop customer needs and current hurdles along the customer journey in interdisciplinary agile teams and together with our experts.
- Develop user-centered customer journeys for selected topic areas and drive the integration of all touchpoints and activities (communication, services, products) within the customer journey.
- Develop KPIs together with the team and our customers and demonstrably contribute to an increase in sales while simultaneously increasing customer satisfaction with the products and services of the Sparkassen.
- Continuously observe the market and competition to identify trends and developments as well as opportunities and risks and incorporate them into your work.
- Continuously analyze and report on user experience and successes or necessary optimizations based on KPIs.
- Initiate, develop, and continuously manage Customer Experience projects from conception through implementation and success monitoring to ongoing optimization.
- Iteratively develop the methods of Customer Experience Management.
- Drive a user- and experience-centered culture within the company and the Sparkassen-Finanzgruppe as a Customer Experience Ambassador.
Requirements
- Completed studies in communication, social sciences, psychology, or economics, or a comparable qualification.
- Experienced in a similar position (e.g., CX Manager, UX/UI Researcher, Strategist, Analyst, Management Consulting) and in data-based work.
- Proficient in the (technical) management of interdisciplinary and agile projects with a focus on customer centricity and know how to bring together the necessary expertise for the best solution.
- Experienced in project management, analysis of user needs, campaigning, content, branding, and media, as well as process optimization.
- Strong communication and presentation skills, assertiveness, and a strong team spirit.
- An analytical and strategic mind with a desire to apply professional know-how from conception to implementation.
- Convinced of the relevance of unique customer experiences and able to inspire others.
- Equipped with a good portion of curiosity, highly motivated, and eager to realize our vision together with us.
Skills
- Customer Experience Management
- Agile Project Management
- Data-based Work
- User Needs Analysis
- Campaigning
- Content Strategy
- Branding
- Media Strategy
- Process Optimization
- Communication
- Presentation
- Analytical Thinking
- Strategic Thinking
Location
- On-site at one of our locations
- Mobile work options available
Work Type
- Full-time (39 hours)
- Part-time
Experience Level
- Experienced in a similar position
Education Level
- Completed studies in communication, social sciences, psychology, or economics, or a comparable qualification.
Benefits
- Attractive remuneration
- Company pension scheme / occupational retirement provision
- Various employee discounts
- Subsidy for job ticket
- 30 days of vacation + 2 bank holidays (December 24th and 31st)
- Diverse further training opportunities
- Inspiring work atmosphere
- Casual dress code
- Friendly colleagues
- Trusting interaction in a warm team with flat hierarchies
About the Company
- We are more than an agency for more than a bank.
- We are the central partner for communication and digital services in the Sparkassen-Finanzgruppe.
- With over 600 employees, S-Com connects all communication disciplines and develops integrated solutions for Sparkassen, associations, and network partners – from analysis to strategy, from creative idea to action, from concept to implementation.
- Our work incorporates 20 years of experience in the financial group.
- We offer an established company that is also a creative hotspot and lives start-up feeling.
- Our products are available to over 50 million Sparkassen customers, giving your work significant relevance.
- We believe that our diverse product portfolio can only be well developed and designed by an equally diverse team.
Equal Opportunity
- We value equal opportunities, diversity, and inclusion.
- You are welcome here, no matter your age, gender, origin, health status, beliefs, or sexual orientation.