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About the Role
Planned Parenthood of Southern New England is a leading provider of reproductive health care, offering a wide array of services, comprehensive sexual health education, and a strong commitment to social justice. This role is crucial in supporting the delivery of quality healthcare and ensuring a positive patient experience.
Responsibilities
- Provides and supports the clinician in delivering world-class, quality healthcare services that support the whole person.
- Offers excellent client-centered customer service, ensuring the client is the focus of all decision-making.
- Participates in health center efforts to achieve established productivity and revenue cycle goals.
- Partners with the center manager and clinician to create efficient and effective systems and processes for business success and sustainability.
- Adheres to organizational and clinical standards, protocols, and policies.
- Provides factual, non-biased patient information and education.
- Performs technical clinical functions including blood pressure monitoring, venipuncture, lab work, and medical charting.
- Performs basic office functions such as reception, telephone triage, stocking supplies, filing, billing and coding, and routine insurance data entry.
- Ensures an environment that appreciates and embraces diversity in race, culture, religion, age, gender, sexual orientation, ability, and gender identity.
Requirements
- Solution-oriented with a positive, optimistic, and confident can-do attitude.
- Ability to thrive in a fast-paced and dynamic environment with frequently changing daily responsibilities.
- Demonstrated ability to handle highly confidential information with diplomacy and tact.
- Comfortable discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
- Attention to detail and the ability to manage multiple tasks simultaneously.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Must be able to work mornings, evenings, weekends, and have reliable transportation.
- Communicates clearly and directly, with the ability to hear, reflect, and act on feedback related to identity and equity.
- Awareness of multiple group identities and their dynamics, demonstrating self-awareness, empathy, and humility.
- Builds authentic relationships and trust with a diversity of people, effectively working across differences.
- Interested in and committed to health equity, with a foundational understanding or demonstrated interest in learning about its impact.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Telephone triage
- Billing and coding
- Insurance data entry
- Venipuncture
- Medical charting
- Customer service
- Communication
- Interpersonal skills
- Health equity advocacy
Location
- New London Health Center
Work Type
- Full Time
- 37.5 Hours Per Week
Experience Level
- Based on full years of experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $24.46 - $28.13 an hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Retirement savings
- Tuition reimbursement
- Generous paid time off
- Flexible spending account
- Wellness program
About the Company
- Planned Parenthood of Southern New England is one of the region’s largest and most trusted providers of reproductive health care.
- Recognized for a wide array of services, outstanding sexual health education, and a strong commitment to social justice.
- Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement to shape the future of sexual health and reproductive rights for all people.
Equal Opportunity
- PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment.
- Employment decisions are based on merit, qualifications, and business needs.
- We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category.
- Discrimination and retaliation are strictly prohibited.