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About the Role
The Assistant Director, Programs, Scatter Site is responsible for supporting clinical operations for the Scatter Site program. This role manages Clinical Coordinators, oversees apartment leasing and maintenance, and maintains partnerships with internal and external stakeholders. The Assistant Director implements clinical best practices for case management teams using Harm Reduction and Housing First strategies.
Responsibilities
- Supervises Clinical Coordinators and supports effective management of Case Managers
- Provide regular, structured supervision meetings for direct reports
- Promote effective strategies for case management and placement of clients into permanent housing following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
- Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
- Supervise and conduct case conferences
- Coordinate delivery of care with multiple service providers
- Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
- Provide guidance for incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner
- Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that tenants successfully retain their housing placement
- Respond and engage with external partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
- Perform other duties as assigned
Requirements
- Master’s Degree in Social Work and an active LMSW license is required
- Minimum 2 years of supervisory experience
- Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
- Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
- Experience with crisis intervention, including, risk assessments and incident management
- Ability to work successfully with a wide range of internal and external stakeholders
- Demonstrated success in working in a fast-paced environment with multiple priorities
- Ability to delegate and motivate staff to achieve deliverables
- Ability to communicate (verbally and written) with diverse populations and stakeholders
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Skills
- Housing First
- Harm Reduction
- Crisis Prevention Institute (CPI)
- Motivational Interviewing
- Trauma-informed care
- Crisis intervention
- Risk assessments
- Incident management
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Access-based databases
Location
- New York City
Work Type
- Business hours Monday-Friday
- Off hours availability in case of emergency or for special projects/initiatives
Experience Level
- Minimum 2 years of supervisory experience
Education Level
- Master’s Degree in Social Work
- Active LMSW license
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
- Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Equal Opportunity
- EOE/M/F/Vet/Disabled