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About the Role
The Enterprise CRM Solutions team is reimagining the platform solution-delivery model to improve strategic agility, speed to market, effectiveness of delivery, and transparency. This role involves creating solutions for the Sales and Customer Domain by harnessing Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines.
Responsibilities
- Lead the design and delivery of complex Salesforce solutions, integrations, and platform capabilities from requirements through production.
- Provide technical leadership and architectural direction, translating business needs into scalable, maintainable, and secure solutions.
- Own solutions end-to-end, proactively identifying dependencies, technical risks, and trade-offs, and driving them to resolution.
- Lead technical design discussions and influence decisions across Product, Engineering, Architecture, and partner teams.
- Mentor and guide engineers, providing technical coaching, code/design reviews, and helping raise engineering standards.
- Remain hands-on with development while leading by example in code quality, testing, automation, observability, and engineering best practices.
- Drive modernization and simplification of the Salesforce platform, including reducing technical debt and improving platform scalability and maintainability.
- Identify opportunities to improve CI/CD, developer productivity, automation, and engineering processes.
- Evaluate and champion adoption of new Salesforce capabilities and technologies.
- Navigate ambiguity, challenge existing approaches, and drive alignment and resolution across teams.
- Promote inner sourcing, reusable capabilities, and engineering practices that benefit the broader technology organization.
Requirements
- 7+ years of software engineering experience, including experience leading the design and delivery of complex enterprise solutions.
- 5+ years architecting, designing, and developing on the Salesforce platform, with deep understanding of its capabilities, limitations, and architectural patterns.
- Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations, and Salesforce data/security models.
- Demonstrated experience providing technical leadership across engineering teams, including solution design, code/design reviews, and technical decision-making.
- Proven ability to mentor engineers, raise engineering standards, and influence teams without direct authority.
- Experience owning large or complex solutions end-to-end, including architecture, estimation, delivery, production readiness, and ongoing modernization.
- Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems.
- Ability to evaluate architectural trade-offs, manage technical risk, and drive alignment across Product, Engineering, and Architecture stakeholders.
- Demonstrated ability to operate effectively in ambiguity, take ownership, and drive complex problems to resolution.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Skills
- Salesforce
- Apex
- LWC
- SOQL/SOSL
- APIs
- Integrations
- Salesforce data models
- Salesforce security models
- CI/CD
- Automation
- Observability
- Data
- Machine Learning
- Artificial Intelligence
Location
- United States
Work Type
- Full-time
Experience Level
- 7+ years of software engineering experience
- 5+ years architecting, designing and developing on the Salesforce platform
Education Level
- BS in Computer Science, Computer Engineering, or equivalent practical experience
Benefits
- Comprehensive support for your holistic well-being
- Opportunities to learn new skills
- Opportunities to develop as a leader
- Opportunities to grow your career
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company has an unwavering commitment to back its customers, communities, and colleagues.
- Amex Tech enables and accelerates the company’s growth strategies, delivering global capabilities and services.
- Technology provides the foundation for everything Amex does, driving differentiation through innovative technology and data insights.
- The culture is built on trust, security, and service.