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About the Role

This role involves supervising Security Officers and ensuring all post orders are followed, rounds are completed, and required reports are filed. You will act as the point of contact for security officers and clients, manage scheduling, training, and payroll submission, while minimizing overtime.

Responsibilities

Serve as the point of contact for Security Officers regarding call-offs and vacation requests.
Act as the point of contact for clients and Securitas Management.
Ensure security officers adhere to duties and responsibilities, including training new employees.
Ensure all shifts are covered at all times.
Submit payroll on time each week.
Keep overtime to a minimum each week.
Supervise Security Officers, Lead Officers, and other personnel assigned to client sites.
Ensure post orders are followed and established rounds are completed.
File required reports.
Notify proper authorities and clients in emergency situations.
Coach and discipline personnel as appropriate, documenting actions.
Train Security Officers and other personnel, reviewing post orders.
Assist in submitting payroll and personnel information.
Ensure adequate coverage of all posts and positions.
Prepare, file, and submit various reports.
Inspect posts and meet with subordinates to outline tasks.
Meet with client representatives to ensure security requirements are met and provide customer service.
Conduct interviewing, orienting, and training employees.
Plan, assign, and direct work.
Coach and appraise performance.
Reward and discipline employees.
Address complaints and resolve problems.
Make hiring and termination recommendations.
Perform the duties of a Security Officer as needed.

Requirements

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience.
Minimum 2 years of experience in Security required.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to handle multiple tasks concurrently.
Regular use of vehicle for the performance of duties.

Skills

Excellent customer/client service skills
Knowledge of security operations with an emphasis on patrol, inspection and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Close vision, distance vision, and ability to adjust focus.

Location

Upstate NY

Work Type

Full-time
Onsite

Experience Level

2 years of related experience
2 years of experience in Security

Education Level

High School Diploma or G.E.D.

Salary/Compensations

$18.00/hour

Benefits

Reasonable Accommodation

About the Company

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity: We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance: We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness: We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Equal Opportunity

EOE/M/F/V/D
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.