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About the Role
The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals in retail store and commercial business environments. This role involves performing product installation, support services, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products. The technician will be accountable for customer satisfaction, metrics attainment, and operational activities, including component exchange, basic product diagnosis, adjustment, and repair. Refurbishment, installation, relocation, and configuration changes may also be part of the duties. The candidate will work under supervision until capable of unsupervised work.
Responsibilities
- Perform basic repairs and services on products, including problem determination using standard maintenance packages, diagnostics, and reference documentation.
- Perform basic diagnostics and repair, potentially requiring assistance from experienced technicians for difficult tasks.
- Use established procedures for repetitive or routine work, individually or as part of a team.
- Travel within assigned territory or nationally to customer locations for installations, relocations, discontinuance, and configuration changes.
- Communicate effectively with customers, management, and team members regarding work status, potential problems, and customer satisfaction.
- Build positive customer relationships with end-users and management.
- Manage situations to complete service events with high quality and in a timely manner.
- Plan, prioritize, and schedule work to meet Service Level objectives.
- Arrange travel plans in a cost-effective manner and respond to schedule changes.
- Work varying shifts, including overtime and weekends, as necessary.
- Accurately document installation activities in accordance with TOSHIBA standards.
- Maintain and manage trunk stock to support customers.
- Perform other related duties as assigned.
Requirements
- High School Diploma with 2+ years’ experience in an Electronics field.
- Must be able to travel 100% of the time, domestic and/or air travel.
- Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices.
- Requires mechanical aptitude with competency in electricity & electronics.
- Ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
- Ability to follow written or spoken directions and provide information clearly and concisely.
- Good Customer Service skills are essential.
- Ability to multitask, prioritize assignments, and work independently.
- Good written and oral communication skills, including tact and diplomacy.
- Ability to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and perform diagnosis and repair.
- Self-motivated and strong work ethic.
- Display high ethics and character.
- Maintain a professional demeanor, dress, and behavior.
- Problem solving and Organizational skills.
- Ability to work long hours as project needs dictate in a physically demanding environment.
- Ability to work varying shifts including overtime and weekends as necessary.
- This job opening is not eligible for immigration/work visa sponsorship.
Skills
- Electronics
- Personal computer technology
- Network infrastructure
- Flat panel TVs & monitors
- Cash registers / point-of-sale equipment
- Retail devices (scanners, handheld devices, kiosks, printers)
- Mechanical aptitude
- Electricity & electronics
- Test equipment
- Basic hand tools
- Electronic testing equipment
- Electric meters
- Customer Service
- Multitasking
- Prioritization
- Independent work
- Written communication
- Oral communication
- Problem solving
- Organizational skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Associate
Education Level
- High School Diploma
Salary/Compensations
- $25.00/hour
Benefits
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
About the Company
- Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.
- We are the world's installed market share leader in in-store solutions.
- We share a 'Together Commerce' vision of a seamless two-way, participatory shopping experience.
- We offer a competitive salary and generous benefits package.
Equal Opportunity
- Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
- We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers.
- We’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
- We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)