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About the Role

Parloa is seeking a Senior Technical Program Manager to lead a strategic, cross-organizational program from definition through launch. This role is critical for delivering an enterprise AI platform capability across multiple engineering teams without compromising quality, reliability, or security. You will own the integrated execution plan, dependency management, launch readiness, and executive communication to ensure program success. This is a highly technical role focused on delivering outcomes and driving complex technical programs across teams without direct authority.

Responsibilities

Serve as the accountable leader for one strategic cross-organizational program, or two closely related programs, with clear business impact.
Build and maintain the integrated execution plan, including milestones, critical path, dependencies and cross-team commitments.
Drive end-to-end risk management by identifying leading indicators, removing blockers, tracking mitigations and escalating only when executive decisions are required.
Define and continuously raise the quality bar for your program by establishing objective launch criteria across functionality, reliability, security and operational readiness.
Lead release readiness across Engineering, Product, Platform, Security, Legal and Commercial teams, ensuring launches are based on measurable readiness rather than feature completion alone.
Make delivery trade-offs explicit. Where timelines require compromises, ensure decisions are documented, owned by the appropriate stakeholders and supported by clear mitigation plans.
Drive executive decision-making through concise written narratives, data and clear recommendations, replacing fragmented status reporting with a trusted source of truth.
Define and monitor delivery metrics that enable objective decisions around scope, schedule, quality and execution risk.
Build lightweight mechanisms that improve planning, dependency management and execution across teams, leaving the organization stronger after the program completes.
Influence technical and organizational decisions without direct authority, aligning engineering, product and business stakeholders around shared outcomes.

Requirements

7+ years of Technical Program Management experience, or equivalent experience leading large-scale technical programs with software engineering teams.
Proven experience delivering complex cross-functional programs from definition through launch across organizations you did not directly manage.
Experience leading release readiness for production systems, including defining objective launch criteria and driving launch decisions.
Strong track record of identifying delivery risk early, driving mitigation plans and making effective escalation decisions.
Sufficient technical depth to engage credibly with senior engineers on architecture, rollout strategies, system dependencies and engineering trade-offs.
Experience defining program metrics and using data to guide execution and executive decision-making.
Exceptional written communication skills. You can distill a complex technical situation into a clear one-page narrative for senior leadership.
Experience delivering AI, machine learning or LLM-powered products at scale, ideally in a high-growth engineering organization.
Experience building program management mechanisms that became durable organizational practices.
Make sound decisions in ambiguous situations, balancing imperfect information with the need to keep the organization moving.
Learn quickly. You have successfully developed deep expertise in unfamiliar technical domains and enjoy mastering new technologies.
Move quickly without lowering standards, making pragmatic decisions while ensuring quality, reliability and security remain deliberate choices rather than accidental outcomes.
Challenge assumptions with evidence, communicate difficult messages constructively and fully support decisions once they are made.
Introduce only the amount of process necessary. Your mechanisms reduce organizational friction rather than create it.

Skills

Technical Program Management
Cross-functional program delivery
Risk management
Release readiness
Technical depth
Data analysis
Written communication
AI product delivery
Machine learning product delivery
LLM product delivery
Program management mechanism development
Decision making in ambiguity
Learning agility
Pragmatic decision making
Challenging assumptions
Constructive communication
Process optimization

Location

Work Type

Full-time

Experience Level

Senior

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloa is shaping the foundation of a new era in customer experience with agentic AI.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI are deploying Parloa at scale.
Parloa is building an enterprise AI platform powering Fortune 2000 companies with conversational AI.
The Agent Management Platform (AMP) is trusted by global organizations including Booking.com, Allianz and American Express.
Parloa is scaling rapidly and building an engineering organization optimized for speed, quality and innovation.
Parloa is at the beginning of a new era in customer experience, where AI understands, reasons, and takes action.
Parloa is building agentic AI that enterprises trust with their most important customer moments.
Parloa aims to make every conversation seamless, intelligent, and genuinely helpful.
Parloa hires people who think in solutions, communicate with clarity, and follow through.
Parloa operates with intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, Parloa aims to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for clients' and employees' data.
All Parloa employees are instrumental in ensuring GDPR and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.