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About the Role
As a Night Auditor, you will be responsible for managing the hotel’s overnight front desk operations while providing exceptional service to our guests. This position requires you to work independently during overnight hours and remain on your feet and mobile throughout the front office and hotel areas.
Responsibilities
- Manage the hotel’s overnight front desk operations.
- Provide exceptional service to guests.
- Handle late-night check-ins and early check-outs.
- Answer telephone calls, respond to inquiries, and assist with guest requests.
- Process guest payments, issue receipts, and maintain accurate billing records.
- Reconcile the hotel’s daily financial transactions, including room charges, cash payments, credit card payments, and other revenue.
- Prepare and balance daily financial reports.
- Audit front desk records, identify discrepancies, and make corrections.
- Manage reservations and room assignments.
- Respond to overnight guest needs.
- Conduct routine property checks to help maintain a safe and secure environment.
- Communicate important information and outstanding matters to the morning team and hotel management.
Requirements
- Front desk or accounting experience preferred.
- Strong attention to detail and organizational skills.
- Ability to work overnight shifts independently.
- Familiarity with hotel PMS and accounting systems.
- Exceptional communication skills.
- Detail oriented.
- Ability to learn in an ever changing work environment.
- Must have flexible schedule and be willing to work beyond scheduled hours if necessary.
- Multi-tasking skills.
- Comfortable balancing multiple responsibilities.
- Must be able to work overnight shifts independently.
- Must maintain a flexible schedule, including weekends, holidays, and additional hours when necessary.
Skills
- Attention to detail
- Organizational skills
- Communication skills
- Multi-tasking skills
Location
- NYC
- New York
Work Type
- Overnight shifts
- Flexible scheduling
Experience Level
- Preferred front desk or accounting experience
Salary/Compensations
- $26.67 per hour
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates and their family members
- RSP/401(k) matching program for eligible associates
- Flexible scheduling
- Discounts at Crescent-managed properties throughout North America for you and your family members
- Marriott Hotel Discount
- Tuition Assistance Benefit
About the Company
- At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests.
- We understand what it takes to be part of something great.
- We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright throughout your career journey.
- Whether it is our health and wellness programs, best-in-class learning and development, or travel discounts that “feed your inner explorer,” we work hard to create and deliver what YOU need.
- We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.
- At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- That is why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity
- Crescent Hotels & Resorts is dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.