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About the Role
The General Manager (GM) directs and maintains the overall operations of community activities, both internal and external, and assures quality care is provided to the Residents. The GM coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community. The General Manager is the Privacy Officer designated for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.
Responsibilities
- Demonstrates organizational values and ethics in professional behavior and performance.
- Lives the vision, mission, values, legislation & standards in interactions with associates and Residents.
- Understands and applies the Residents’ Bill of Rights.
- Mobilizes the management team to achieve community goals and Support Office goals and objectives.
- Demonstrates a relaxed manner and skill in ‘going with the flow’, emphasizing people’s individual needs over tasks and routines while ensuring work requirements are met.
- Has the authority to hire, direct, and manage the performance and development of all managers and associates.
- Has the authority to suspend and discharge associates and managers (in consultation with the RDO).
- Manages unionized associates within the framework of the collective agreement.
- Prepares annual operational and capital budgets and monitors performance against them monthly.
- Seeks to remove all potential controlling elements of care cultures and features of a ‘them and us’ care approach.
- Responsible for the day-to-day operations of the community.
- Meets with Residents/families to resolve problems/concerns/complaints, reviews suggestions, and communicates regularly with Residents and their families.
- Attends Resident meetings as requested to discuss concerns/complaints and suggestions.
- Inspires others to be motivated and work with passion, and empowers all team members.
- Develops proper fire safety and emergency procedures for implementation in the normal operation of the community.
- Deals personally with federal, provincial, or municipal inspections; responds to areas of non-compliance and recommendations.
- Undertakes and meets all legal requirements within the context of promoting individuals’ rights and measuring/reducing elements of risk.
- Maintains a consistent focus on targeted marketing and leasing results.
- Completes performance reviews on all direct reports annually.
- Responds to complaints as required, ensuring that the Retirement Homes Act is followed.
- Completes any and all other assigned tasks.
Requirements
- A College Diploma or University Degree in a related discipline is an asset.
- Excellent communication skills, both verbal and written.
- 5 years of experience dealing with seniors in a Retirement Home setting is preferred.
- Qualified because of knowledge, training, and experience to organize the work and its performance.
- Familiar with the provisions of the Employment Standards Act, Workers' Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act, Labour Relations Act, Coroner's Act, Regulated Health Professions Act, and ORCA Standards.
- Has a good understanding of organization-wide information practices; both internal and external flow of information, data collection tools, and the information system.
- Ability to develop and implement budgetary guidelines for all departments.
- Excellent communication and leadership skills.
- Demonstrated understanding of/empathy for the needs of seniors.
- Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance, and confidentiality.
- Must possess an Ontario Driver’s License and the ability to travel within Ontario.
- Ability to lead a team by setting an example in a direct and positive manner.
- Ability to embrace various skills from the team to maximize the potential to enhance the well-being of all individuals.
- Experience in managing complex projects.
- Previous managerial experience in a retirement home or long-term care home setting is an asset.
- Understanding to implement the privacy program and respond to areas where the standard is inadequate.
- Has access to resources.
- Must have a clear vulnerable sector screen, no older than 6 months.
- TB results less than 6 months.
- Evidence of flu shot.
- Must be able to provide three work references.
Skills
- Communication skills
- Leadership skills
- Patience
- Tolerance
- Confidentiality
- Team leadership
Location
- Ontario
Work Type
- Full-time
Experience Level
- 5 years of experience dealing with seniors in a Retirement Home setting is preferred
- Previous managerial experience in a retirement home or long-term care home setting is an asset
Education Level
- College Diploma or University Degree in a related discipline is an asset
Salary/Compensations
- $96,500
Benefits
- Competitive wages and bonus opportunities
- Support for personal and professional growth
About the Company
- Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.
Equal Opportunity
- We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.
- We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process please contact the hiring manager.