Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Substitute Whatever Whenever Agent role.
Rezi rewrites your resume against Marriott's job description. Free.
Tailor your resume to this Substitute Whatever Whenever Agent role.
Rezi rewrites your resume against Marriott's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Substitute Whatever Whenever Agent posting at Marriott — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Substitute Whatever Whenever Agent posting at Marriott — free, in seconds.
About the Role
Respond to guest inquiries and requests via multiple communication channels, ensuring satisfaction and providing information about the hotel and local attractions. Handle room service orders and assist guests with technology.
Responsibilities
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
Skills
- Telephone etiquette
- Computer logging
- Point-of-sale system operation
- Internet assistance
- Guest service
Experience Level
- No related work experience
- No supervisory experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- We are a place to experience life.
- We’re here to open doors and open minds.
- We are constantly inspired by new faces and new experiences.
- A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
- Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
- If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.