Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Mental Health Patient Coordinator - Remote - Full Time role.
Rezi rewrites your resume against PM Pediatric Care's job description. Free.
Tailor your resume to this Mental Health Patient Coordinator - Remote - Full Time role.
Rezi rewrites your resume against PM Pediatric Care's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Mental Health Patient Coordinator - Remote - Full Time posting at PM Pediatric Care — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Mental Health Patient Coordinator - Remote - Full Time posting at PM Pediatric Care — free, in seconds.
About the Role
The Mental Health Patient Coordinator is responsible for coordinating all patient appointments with providers, referring physicians, and facilities across multiple states. This role also involves communicating essential information to patients and staff regarding insurance coverage, financial responsibilities, and appointment details.
Responsibilities
- Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
- Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
- Provide accurate and courteous information regarding our services to physicians and other callers.
- Respond effectively and promptly to all patient, provider, and team member requests.
- Maintain/Update patient information and working knowledge of insurance protocols.
- Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
- Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
- Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
- Explain insurance coverage and financial responsibility to patients in clear language.
- Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
- Work with billing teams to correct coverage issues.
- Maintain insurance panels.
- Obtain approval for schedule changes or cancellations as appropriate.
- Meet specified goals and objectives assigned by management.
- Escalate any problems that may arise to management.
- Complete other duties as assigned or identified based on patient needs.
- Ability to adhere to quality and productivity standards.
Requirements
- Experience with insurance eligibility.
- Bilingual Spanish required.
- Attention to detail a requirement.
- Strong organizational skills.
- Ability to multi-task and prioritize.
- Ability to work well with others in a team driven environment.
Skills
- Spanish Speaking Preferred
Work Type
- Mondays - Fridays 11:00am - 7:00pm EST
- Mondays - Fridays 12:00pm - 8:00pm EST
- Mondays - Fridays 1:00pm - 9:00pm EST
Education Level
- Bachelor’s degree preferred.
Salary/Compensations
- $50,000
About the Company
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
Equal Opportunity
- PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.