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About the Role

We are seeking a motivated Microsoft Dynamics 365 Developer to support enterprise Customer Service solutions for the Department of Veterans Affairs. This is an excellent opportunity for an early-career Dynamics professional who enjoys designing, developing, and enhancing Microsoft Dynamics 365 applications while working with Power Platform, Azure integration services, and enterprise business applications. Your work will directly support modernization initiatives within the Department of Veterans Affairs by enhancing Microsoft Dynamics 365 Customer Service capabilities that improve operational efficiency, customer engagement, and enterprise service delivery.

Responsibilities

• Design, develop, and customize Microsoft Dynamics 365 Customer Service solutions.
• Develop plugins, workflows, business rules, forms, entities, and process automation.
• Configure Dynamics 365 modules to meet evolving business requirements.
• Develop integrations between Microsoft Dynamics 365 and enterprise systems using APIs, web services, Azure Logic Apps, and Power Automate.
• Support Microsoft Dataverse and Power Platform integrations.
• Collaborate with business analysts and stakeholders to translate business requirements into scalable technical solutions.
• Participate in unit testing, user acceptance testing (UAT), and production deployments.
• Troubleshoot application issues and implement performance improvements.
• Create and maintain technical documentation.
• Follow Microsoft development best practices.
• Support continuous improvement initiatives across Dynamics 365 solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent professional experience).
• Minimum two (2) years of hands-on Microsoft Dynamics 365 Customer Service development experience.
• Five (5) to seven (7) years of overall IT experience.
• Experience developing customizations, plugins, workflows, and integrations within Microsoft Dynamics 365.
• Experience with several of the following: Microsoft Dynamics 365 Customer Service, C#, .NET, JavaScript, Microsoft Dataverse, Power Apps, Power Automate, REST APIs, Web Services, Azure Logic Apps, Microsoft Azure, CRM Configuration, Solution Deployment.
• Experience with one or more of the following is highly desirable: Federal Experience, Department of Veterans Affairs, Federal Government CRM implementations, Government digital modernization initiatives, Microsoft Technologies, Azure Functions, Azure Logic Apps, Power Platform Certifications, Microsoft Dynamics 365 Certifications.
• Additional Experience: Data migration, ETL processes, Azure DevOps, Agile / Scrum, DevOps practices supporting Dynamics 365, Supporting CRM solutions within regulated environments.
• Must be able to meet VA security and suitability requirements.

Skills

• Microsoft Dynamics 365
• Dynamics 365 Customer Service
• CRM Developer
• Power Platform
• Power Apps
• Power Automate
• Microsoft Dataverse
• C#
• .NET
• JavaScript
• Azure Logic Apps
• Azure Functions
• REST APIs
• Web Services
• Azure DevOps
• Dynamics CRM
• Microsoft Dynamics 365 Customer Service
• CRM Configuration
• Solution Deployment
• Data migration
• ETL processes
• Agile / Scrum
• DevOps practices

Location

• 100% Remote (U.S. Based)

Work Type

• Full-Time
• Remote

Experience Level

• Junior Level
• Minimum two (2) years of hands-on Microsoft Dynamics 365 Customer Service development experience.
• Five (5) to seven (7) years of overall IT experience.

Education Level

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent professional experience).

Salary/Compensations

• $120,000 – $140,000 annually (Based on experience and technical interview)

Benefits

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Military leave
• Professional training and development
• Tuition reimbursement
• Employee wellness program

About the Company

• Client: Department of Veterans Affairs (VA)
• This position offers the opportunity to contribute to enterprise modernization initiatives supporting the Department of Veterans Affairs while expanding your Microsoft Dynamics expertise in a collaborative, mission-driven environment.
• You'll work alongside experienced architects and developers while building solutions that directly improve services for Veterans nationwide.

Equal Opportunity

• We are an Equal Opportunity Employer committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.