Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Account Manager_Operations_Cleaning_Industry_London role.
Rezi rewrites your resume against United Services Group's job description. Free.
Tailor your resume to this Account Manager_Operations_Cleaning_Industry_London role.
Rezi rewrites your resume against United Services Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Account Manager_Operations_Cleaning_Industry_London posting at United Services Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Account Manager_Operations_Cleaning_Industry_London posting at United Services Group — free, in seconds.
About the Role
The Operations Account Manager is responsible for managing customer relationships, operational performance, and financial results across an assigned territory. This role ensures service excellence, customer retention, workforce effectiveness, and operational compliance as the primary liaison between the company and its customers.
Responsibilities
- Serve as the primary point of contact for customers within the territory.
- Build strong customer relationships through proactive communication and service support.
- Conduct regular store visits, business reviews, and stakeholder meetings.
- Manage customer concerns, escalations, and service recovery efforts.
- Monitor service quality and implement improvement plans to enhance customer satisfaction.
- Partner with Workforce Relations to monitor performance and implement improvement initiatives.
- Collaborate with Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
- Ensure staffing levels align with customer and operational requirements.
- Manage location performance, profitability, revenue retention, budgets, and cost controls.
- Identify revenue growth opportunities, including contract expansions and special projects.
- Support pricing, quoting, and business development initiatives.
- Monitor financial performance, labor costs, materials, inventory, and company assets.
- Coach, mentor, and support frontline teams to achieve operational excellence.
- Support workforce development, training, and performance management initiatives.
- Promote a culture of accountability, safety, continuous improvement, and customer focus.
- Ensure compliance with company policies, customer requirements, and health and safety standards.
- Drive adoption and effective use of operational systems and technology platforms.
- Monitor key performance indicators, audits, inspections, quality standards, and service delivery expectations.
Requirements
- Frequent travel within the assigned territory.
- Ability to work in a fast-paced, high-pressure environment and effectively solve problems.
- Flexibility to work rotating schedules as required.
- Availability to support operational and customer needs in a 24/7 environment.
Location
- Canada
Work Type
- Full-time
Benefits
- Health
- Dental
- Vision
- Pension plan after 1 year
About the Company
- We are an established Canadian facility, maintenance company.
- We provide a variety of services to large retail and commercial businesses nationally.