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About the Role

Responsible for facilitating, developing, and implementing strategies, policies, procedures, and standards based on industry best practices and operational needs. Measure and analyze performance and empirical data for the Resident and Community Services division. Ensure the Division’s systems, practices, and programs achieve desired impact in TCH communities and align with values, policies, and corporate strategic plans.

Responsibilities

Lead the coordination, planning, and alignment of the Division’s work with other corporate divisions.
Co-ordinate and support the production of strategic plans.
Consult and collaborate with other business units to align strategic outcomes.
Lead the development of business processes and systems, documenting and managing database requirements for the Division.
Facilitate policy development, ensuring input from all stakeholders.
Plan, co-ordinate, and monitor the implementation of policies, protocols, and procedures for the Division, including facilitating change discussions.
Develop standards and best practices.
Develop evaluation frameworks to support division outcomes.
Conduct reviews of specific processes and practices and recommend solutions.
Develop and manage tracking systems for the division related to achieving outcomes.
Review and analyze performance measurement results and progress updates on divisional work, and develop recommendations to improve business processes.
Make recommendations to improve performance measures and reporting.
Develop reports, papers, briefing notes, and presentations for internal/external stakeholders.
Lead projects, including project management responsibilities.
Coordinate the work of others on a project-by-project basis.

Requirements

University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography).
Minimum of 2 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, evaluation, research, or business planning.
Knowledge of survey methods and statistical analysis preferred.
Strong group facilitation and public meeting skills for leading community processes, consultations, and forums.
Proficiency with computerized business applications including word processing, spreadsheet, presentation, and database software applications.
Knowledge of social housing operations, policies, and procedures and relevant legislation applicable to Toronto Community Housing preferred.
Proven ability to analyze and interpret data, prepare reports and statements.
Proven ability to interact effectively with and engage a variety of stakeholders including staff, tenants, business partners, and community groups.
Excellent project management and organizational skills.
Excellent oral and written communication skills and presentation skills.
Ability to travel to various locations and work flexible hours, including evenings and weekends.

Skills

Policy analysis
Policy development
Evaluation
Research
Business planning
Survey methods
Statistical analysis
Group facilitation
Public meeting skills
Word processing
Spreadsheet software
Presentation software
Database software
Social housing operations
Data analysis
Report preparation
Stakeholder engagement
Project management
Organizational skills
Oral communication
Written communication
Presentation skills

Location

931 Yonge Street

Work Type

Full-time Temporary
Hybrid

Experience Level

Minimum of 2 years of experience

Education Level

University undergraduate degree in social sciences

Salary/Compensations

$43.38 - $47.53 per hour

Benefits

Ability to participate in inclusive employee-led networks
Three weeks paid annual vacation days, increasing with years of service
Four (4) paid personal days
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching
Health and dental benefits
Employee and family assistance program
Maternity and parental leave top up (93% of base salary)
Training and development programs including tuition reimbursement of $1500 per calendar year
Fitness membership discount

About the Company

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America.
TCHC is wholly owned by the City of Toronto and operates in a non-profit manner.
TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds.
Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Equal Opportunity

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve.
TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live.
Toronto Community Housing is committed to equity in employment.
Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.