Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Field Service Technician - Syracuse, NY role.
Rezi rewrites your resume against Vertiv's job description. Free.
Tailor your resume to this Field Service Technician - Syracuse, NY role.
Rezi rewrites your resume against Vertiv's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Field Service Technician - Syracuse, NY posting at Vertiv — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Field Service Technician - Syracuse, NY posting at Vertiv — free, in seconds.
About the Role
The Field Service Technician is responsible for scheduled and remedial service on UPS, Power Distribution Units, and Battery systems. This role requires establishing and maintaining excellent rapport with customers and colleagues, with a primary focus on supporting the "Edge" market segment.
Responsibilities
- Perform service tasks as assigned per company policies and procedures.
- Work under direct supervision or independently based on training completion.
- Provide on-site and phone assistance to customers.
- Communicate with Technical Support on technical or procedural issues.
- Implement Field Change Notices per published guidelines.
- Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
- Operate in a safe manner in accordance with published safety guidelines.
- Maintain and operate company vehicle in accordance with local laws and company policy.
- Wear appropriate PPE as per company guidelines and job duties.
- Adhere to work hours policy guidelines – “14 hours rule”.
- Report all work-related accidents or injuries within 24 hours.
- Complete accurate and timely administrative tasks (e.g., time cards, expense reports, mileage reports, Service Request task closure, service reports).
- Maintain individual inventory and perform cycle counts per company policy.
- Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.).
- Provide proper and adequate communication to internal and external customers.
- Provide estimated time of arrival to the customer where applicable.
- Complete scheduled maintenance documentation and provide to the customer and local office.
- Strive to provide customers a “first time fix” for their equipment.
- Maintain customer satisfaction rates per company guidelines.
- Attend Customer Meetings as required.
- Maximize productivity by combining service opportunities.
- Complete all technical and administrative work efficiently and timely.
- Make technical and commercial decisions under pressure.
- Evaluate site and equipment for appropriate billing status.
- Maintain productive utilization rate per company guidelines.
- Perform inventory cycle counts per company guidelines.
- Adhere to company dress code and safety regulations.
- Meet or exceed on-site response time requirements.
- Understand and comply with company startup/escalation processes and procedures.
- Maintain proper and adequate internal communications.
Requirements
- ASEET or AMEET, or progress towards, is preferred.
- High School or Vocational School Diploma.
- 2-4 years military experience in a related technical field.
- 0-2 years of relevant industry experience.
- Communicate professionally and respectfully in both written and verbal forms.
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks.
- Collaborate with peers, customers, suppliers, and leadership.
- Complete administrative tasks (e.g., report writing, time entry, expense reporting, material debriefing, inventory counting) in a timely fashion.
- Make basic site evaluation skills (environmental temperature, general operating conditions).
- Familiarity with electrical/electronic test equipment and fundamentals.
- Follow written technical documentation (procedures, product manuals) to perform service tasks.
- Employ elementary fix/repair techniques based on directed supervision.
- Complete service tasks and return unit to full operating condition based on directed supervision.
- Summarize and report all work-related tasks performed in written and verbal form.
- Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.).
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Skills
- Small to Medium UPS service
- Power Distribution Units service
- Battery system service
- Customer service
- Technical support
- Field Change Notice implementation
- Safety procedures
- Vehicle operation
- Personal Protective Equipment (PPE) usage
- Time management
- Expense reporting
- Inventory management
- Customer communication
- Maintenance documentation
- Problem-solving
- Technical decision making
- Commercial decision making
- Computer proficiency
- Microsoft Office
- Vertiv software
Location
- On-site
Work Type
- Full-time
- Travel required
Experience Level
- 0-2 years of relevant industry experience
- 2-4 years military experience in a related technical field
Education Level
- High School Diploma
- Vocational School Diploma
- ASEET preferred
- AMEET preferred
Benefits
- Company vehicle
- Company credit cards
- Test equipment
- Laptop
About the Company
- Vertiv provides the mission-critical digital infrastructure and continuity solutions vital to today's and tomorrow's most important applications.
Equal Opportunity
- Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.