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About the Role

The Assistant General Manager supports the General Manager in all daily operations of the store. This role is accountable for supporting the training and coaching of all store associates into a high performing team that achieves sales goals, meets merchandising brand standards, and delivers operational excellence. The Assistant General Manager is expected to role model Unsubscribed values and Customer First behaviors in all actions and interactions to create a positive Customer First experience.

Responsibilities

Motivate and inspire the team by delivering a compelling vision and purpose which encompasses Unsubscribed Core values.
Act as the leader on duty and consistently model the brand customer service standards and Customer First selling behaviors.
Establish and communicate clear expectations and hold the store team and self accountable for achieving all brand, performance, and behavior standards.
Build and support effective relationships with associates, peers, and supervisor to effectively lead positive change.
Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
Recruit, hire, develop, and retain a high-performing associate team.
Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities, and Success Factors through real-time coaching.
Drive employee engagement by recognizing and rewarding employees for outstanding performance.
Ensure that the store management team adheres to and enforces all employment practices and policies.
Recognize and properly resolve customer and performance issues; communicate high priority issues to the General Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.
Help create and manage the execution of the store business plan to drive KPI results and maximize business opportunities to include CRM, Loyalty, and technology.
Manage the controllable components of the P&L to achieve all store financial and expense targets.
Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
Train and develop team on business acumen to drive business performance.
Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
Build customer loyalty through in-store experience, utilization of social media, and email capture.
Ensure the store meets payroll goals through the evaluation of store sales on a daily basis using payroll reports and tools; make scheduling adjustments to meet needs of the business.
Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room ensuring store environment is safe for employees and customers.
Support all visual directives ensuring they are executed seamlessly within the allotted timeframe.
Generate and analyze merchandise reports and direct brand-appropriate merchandising moves to maximize presentation and drive sales.
Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
Oversee and ensure efficiency of all daily operational procedures.
Ensure store audit compliance and shrink results meet company loss prevention standards.

Requirements

Minimum high school education or equivalent.
Minimum of 3 years of retail or equivalent management experience preferred.
Strong prioritizing, interpersonal, problem-solving & planning skills.
Knowledge and understanding of employment laws including compliance with federal, state, and local requirements.
Demonstrated ability to manage complex and competing priorities.
Strong communication, presentation, delegation, and follow-up skills.
Demonstrated conflict management and resolution skills.
Demonstrated proficiency in training, sales generation, and leading of functional teams.
Demonstrated ability to analyze business trends and reporting to drive sales.
Demonstrated ability to coach, provide feedback, and manage substandard performance.
Demonstrated ability to communicate effectively with customers and store team.
Demonstrated ability to work in a fast-paced and deadline-oriented environment.
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
Ability to perform Essential Job Functions.
Computer and technology proficient.

Skills

Customer service
Sales
Merchandising
Operational excellence
Leadership
Coaching
Recruiting
Hiring
Talent development
Performance management
Employee engagement
Conflict resolution
Business planning
Financial management
Sales trend analysis
Business acumen
Technology utilization
Customer loyalty building
Visual merchandising
Merchandise management
Loss prevention
Communication
Presentation
Delegation
Follow-up
Problem-solving
Planning
Interpersonal skills
Conflict management
Training
Sales generation
Team leadership
Business analysis
Customer communication
Team communication
Fast-paced environment adaptability
Deadline-oriented work
Flexible scheduling
Computer proficiency
Technology proficiency

Work Type

Full-time

Experience Level

3 years of retail or equivalent management experience preferred

Education Level

High school education or equivalent

Benefits

Health care benefits (including medical, vision, and dental)
Wellness benefits
401(k) retirement benefits
Life and disability insurance
Employee stock purchase program
Paid time off
Paid sick leave
Parental leave and benefits
Discretionary bonuses
Other incentives

About the Company

Unsubscribed is a new & very exciting women’s lifestyle brand rooted in three core values: socially conscious/ethically produced, honest/authentic and wellness/slowing down; we are about taking care of ourselves & taking care of the world.
We are committed to a more thoughtful and socially-conscious supply chain; from production to materials to distribution & packaging, we strive to improve every day.
Unsubscribed is a truly unique brand offering consciously-made, slow fashion with timeless clothing and one-of-a-kind vintage pieces that represent socially conscious and ethically produced practices.
Each store is a unique experience that respects and highlights the heritage of the space and the surrounding community.
We are making wise choices through plant-first practices, emphasizing local makers, natural fibers, and a desire to produce pieces that stand the test of time in both style and quality.

Equal Opportunity

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws.
AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law.
This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.