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About the Role
The Sales & Service Manager is a key member of the store leadership team, responsible for driving ALO's business and guest experience strategy within the store. This role focuses on achieving business targets, enhancing guest experiences, and developing talent in alignment with ALO's guiding principles.
Responsibilities
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps.
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing guest connection and product education, and coaching team members.
- Continue to build client relationships daily with customers.
- Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
- Partner with the General Manager to build and execute the store's Sales & Service strategy.
- Represent the business in meetings and on conference calls.
- Review, monitor, and manage the budget, reporting, and business data, including metrics and planning processes.
- Plan for future business needs to ensure optimal performance.
- Ensure the Sales, Service, and Community team embodies ALO's mission and guiding principles.
- Lead the team through accountability, continuous coaching, talent development, and effective communication.
- Establish internal and external pipelines through succession planning and recruitment strategy.
- Write effective schedules that prioritize business strategy, in partnership with the General Manager.
- Oversee the execution of the ALO Sales and Service Model, protecting operational efficiency.
- Collaborate and implement the General/Store Manager's vision and work cross-functionally to support organizational goals.
- Navigate the organization balancing business needs and brand culture.
Requirements
- 3-5 years of retail or related industry leadership experience.
- Working knowledge of MS Office (Word, Excel and Outlook).
- Extraordinary interpersonal and communication skills, both verbal and written.
- Agile with the ability to handle multiple tasks in a changing environment.
- Independent work ethic, time management skills, and personal accountability.
- Requires constant movement in and around all areas of the store.
- Aligns with and embodies ALO’s Guiding Principles.
- Ability to lift, push, carry or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
- Ability to stand and move for an entire shift.
- Must be available for opening, closing, and weekend shifts.
- Must be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
Skills
- Sales
- Guest Experience
- Talent Development
- Coaching
- Client Relationship Building
- Workforce Solutions
- Budget Management
- Reporting
- Interpersonal Skills
- Communication Skills
- Time Management
- Accountability
- Recruitment Strategy
- Scheduling
Location
- Onsite
Work Type
- Full-time
Experience Level
- Leadership
Salary/Compensations
- $70,000-$85,000/year
- Eligible for Monthly Store Incentives bonus program
Benefits
- Generous ALO employee discount
- Free membership to ALO Wellness Club
- Access to hundreds of streaming fitness and yoga classes
- Competitive medical, dental and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401k matching
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
- Commuter benefits
About the Company
- Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat and making their lives and communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Equal Opportunity
- As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.