CUSTOMER SERVICE at Chapin Manufacturing Inc | Batavia, NY, US | Rezi

CUSTOMER SERVICE at Chapin Manufacturing Inc

CUSTOMER SERVICE

Chapin Manufacturing Inc · Batavia, NY, US

1 weeks ago

CUSTOMER SERVICE

Chapin Manufacturing Inc · Batavia, NY, US

7 days ago
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About the Role

Working with our customers to ensure complete satisfaction with our products and service.

Responsibilities

  • Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
  • Learn and maintain knowledge of existing and new Chapin products and product modifications.
  • Respond to customer online reviews.
  • Work in conjunction with engineering to identify potential product issues.

Requirements

  • Professional demeanor
  • Excellent communication skills both written and verbal
  • Accurate data entry skills
  • Ability to multi-task
  • Positive outlook, always willing to help where needed
  • Blue print reading a plus
  • Mechanical aptitude preferred
  • Prior phone service / collections experience a PLUS

Skills

  • Communication skills
  • Data entry
  • Multi-tasking

Location

  • Chapin

Work Type

  • Full-time

About the Company

  • MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.