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About the Role
CASES is seeking a Care Manager to provide person-centered care management services, empowering individuals to take control of their health and well-being. You will develop and implement individualized care plans, leveraging motivational interviewing techniques and care coordination to support members in accessing necessary services. With a focus on cultural sensitivity, trauma-informed care, and recovery-oriented practices, you will provide guidance and support to members and their families. By joining CASES, you will make a meaningful difference in the lives of others and contribute to a culture of care that is inclusive and empowering.
Responsibilities
- Complete all documentation - e.g., assessments, plans of care, encounters - within required time frames in the web-based health home portal.
- Provide core care management services (Comprehensive Care Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Enrollee & Family Support, Referral to Community & Social Supports, Use of Health Information Technology (HIT) to Link Services).
- Provide care management services using motivational interviewing techniques to support consumers to address their problems by utilizing their strengths and abilities.
- Assure that member has access to and engages in needed services as defined in the member’s Care Plan, including medical care, home health care, chemical dependency services, behavioral health services, community social support, housing, and state & federal entitlements.
- Meet required levels of case management contacts, a minimum of 4 per month per member, with 2 of the 4 contacts being face-to-face with the member.
- Assist members by escorting them to appointments, e.g., medical, behavioral health, entitlements.
- Involve family and significant others in the consumer’s care planning.
- Respond to crisis situations as needed.
- Use available databases and their reporting functions to conduct job duties, such as GSI Health Coordinator, ePACES/eMedNY, Health Commerce System Medicaid Analytics Performance Portal.
- Keep abreast of current city, state, and federal regulations, laws, and initiatives pertaining to health home care management and Medicaid redesign; attend relevant training.
- Provide all services in a culturally sensitive, trauma-informed, and recovery-oriented manner.
- Perform other duties as defined by the team leader or CASES executive staff.
Requirements
- High School Diploma and CASAC certified
- Bachelor's degree with 4 years of social services experience
- Bachelor’s degree and a NYS teacher’s certificate
- Bachelor’s degree and NYS licensure as a Registered Nurse
- Master's degree with 2 years of social services experience
- 2 years' experience in providing direct services
- Strong knowledge of wellness, recovery, and self-help.
- Effective communication and written skills are essential.
- Proficiency with computer and databases.
Skills
- Motivational interviewing
- Care coordination
- Cultural sensitivity
- Trauma-informed care
- Recovery-oriented practices
- Computer proficiency
- Database proficiency
- Communication skills
- Written skills
Location
- 2090 Adam Clayton Powell Jr Boulevard, New York, NY 10027
Work Type
- Full-time
- Hybrid
Experience Level
- 2 years of experience in providing direct services
Education Level
- High School Diploma
- CASAC certified
- Bachelor's degree
- NYS teacher’s certificate
- NYS licensure as a Registered Nurse
- Master's degree
Salary/Compensations
- $50,000 per year
Benefits
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually
- 12 Paid Holidays per year
- Retirement 403b Competitive matching up to 6%
- Employee Referral Program
About the Company
- CASES is an Equal Opportunity Employer.
- CASES actively recruits individuals with prior involvement in the criminal legal system.
Equal Opportunity
- CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.