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About the Role

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
Promote a work environment that is positive, communicative, patient and/or customer-oriented
Assist in verifying order deliveries for accuracy
Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
Ensure local and state cannabis regulations are properly enforced and upheld
Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
Maintenance of hard copy files as required
Follow security measures and safety compliance procedures
Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
Other duties as assigned

Requirements

At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible, and dependable attendance
Must be 21 years or older
Must pass all required background checks including state-specific cannabis employment requirements
Possess valid driver’s license or state ID
Must be and remain compliant with all legal or company regulations for working in the cannabis industry
Ability to perform tasks for prolonged periods, move about the dispensary, remain stationary, converse and communicate, operate point of sale system and computer, prepare orders, inspect and receive detailed information, move inventory and materials weighing up to 30 pounds independently, and position self to move inventory and materials in storage areas

Skills

Excellent customer service skills
Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies
Ability to establish and maintain effective working relationships with all employees
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
Previous experience with POS systems
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
Ability to follow instructions and incorporate constructive criticism
High level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements

Work Type

Customer-facing environment
Ability to work outdoors in varying and sometimes adverse weather conditions

Experience Level

Prior cannabis experience not required

Salary/Compensations

$20—$20 USD
Competitive pay range based on experience, qualifications, and/or location
Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance

About the Company

Our Mission: To promote well-being through the power of cannabis.
We’re humble—We prefer quiet confidence and don’t shout about our success.
We’re hardworking—We put our heads down and get the job done.
We’re grateful—Working in our industry is a privilege and an act of service.
We’re transparent—Honest and open communication keeps us healthy as an organization.
We’re collaborative—And believe good ideas can come from anywhere.
We have a growth mindset—One that’s grounded in well-being.
At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement.

Equal Opportunity

GTI is proud to be an equal opportunity workplace.