Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Welcomer role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Tailor your resume to this Welcomer role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Welcomer posting at AccorHotel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Welcomer posting at AccorHotel — free, in seconds.
About the Role
Join Pullman London St Pancras and contribute to a dynamic hospitality environment where your growth and purpose are prioritized. Imagine tomorrow's hospitality with us and dare to challenge the status quo.
Responsibilities
- Welcome guests with care, attention, and a personalized approach.
- Anticipate guest needs and provide proactive solutions.
- Represent the hotel's image and promote the company's loyalty program.
- Efficiently resolve guest feedback and complaints.
- Promote hotel facilities, services, and local attractions.
- Manage guest arrival and departure processes according to payment procedures.
- Inform guests about stay-related formalities, conditions, and available services.
- Contribute to departmental qualitative and quantitative targets.
- Uphold the Pullman brand philosophy through exemplary conduct and communication.
- Enhance guest well-being and loyalty through warm, personalized interactions.
- Prioritize guest relations while adhering to administrative procedures.
- Handle guest requests for information and connect them with appropriate resources.
- Address and resolve customer objections, comments, or complaints promptly.
- Collect and input guest information to improve future stays.
- Facilitate guest stays by providing relevant information and solutions.
- Manage phone calls and emails professionally.
- Relay necessary information between hotel departments and service providers.
- Assist in training and developing team members.
- Ensure smooth shift operations and exceed service standards.
- Apply flexibility and initiative in a proactive manner.
- Increase sales by promoting the hotel's range of services.
- Support the hotel's pricing policy to enhance REVPAR.
- Upsell Deluxe rooms to increase revenue.
- Promote the brand and/or Group loyalty program with tailored sales pitches.
- Encourage inter-hotel coordination and synergy.
- Advise guests on potential trips to other Accor hotels.
- Manage cash responsibly.
- Undertake administrative and switchboard tasks as needed.
- Maintain a clean and tidy workplace.
- Adhere to hotel safety regulations.
- Ensure the safety of people and property.
- Comply with the hotel's 'Environment Charter' regarding energy, recycling, and waste.
Requirements
- Must have eligibility to work in the UK.
Skills
- Excellent communication skills
- Proactive approach
- Problem-solving skills
- Sales skills
- Interpersonal skills
Location
- London, UK
Work Type
- Permanent
- Full-Time
Salary/Compensations
- £31,535 per annum
Benefits
- Two complimentary one or two night stays per year at other Accor properties across the UK
- Contributory pension plan
- Discounted rates at Accor Hotels worldwide
- Complimentary meals whilst on duty
- Free access to the hotel gym
- Confidential support available 24/7
- Up to 33 days of annual leave per year (including public holidays)
About the Company
- Pullman London St Pancras is part of the Accor group, a global hospitality leader.
- Accor's mission is to imagine tomorrow's hospitality.
- The company encourages employees to 'Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS'.