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About the Role
Pirkey Barber, a leading intellectual property law firm, seeks a proactive Desktop Support Specialist I to enhance technology operations. This hybrid role involves hands-on troubleshooting, internal system expertise, user training, and vendor coordination, ensuring high-quality support for the firm's staff.
Responsibilities
- Provide Tier 1 support for desktop and application issues for attorneys and staff.
- Troubleshoot firm-specific legal systems and applications.
- Coordinate complex cases with external vendors.
- Maintain documentation and track recurring technical issues and solutions.
- Manage hardware setup, imaging, updates, and workstation configurations.
- Develop and deliver user training, guides, and reference materials.
- Communicate technical concepts clearly to non-technical users.
- Support onboarding and train new hires on firm systems.
- Recommend improvements to workflows, onboarding, and support processes.
- Ensure compliance with firm security and data-protection policies.
- Build strong working relationships through responsive, high-quality support.
- Perform other related duties as assigned.
Requirements
- At least 2 years of IT support experience, preferably in a law firm or professional-services environment.
- Remote support experience required.
- Ability to work cohesively with team members.
- Familiarity with legal-practice systems like NetDocuments or WebTMS preferred.
- Able to work onsite in Austin as needed.
- This position is not available to candidates requiring U.S. visa sponsorship.
Skills
- Microsoft 365
- Azure AD
- Intune
- Autopilot
- Written communication
- Verbal communication
- Problem-solving
- Attention to detail
Location
- Austin
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $55,000 - $70,000 per year (eligible for overtime)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible Health & Dependent Care spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parking at Austin HQ
- Paid time off
- Parental leave
- Telehealth
- Retirement plan
- Vision insurance
About the Company
- Founded in 2006, Pirkey Barber is one of the largest firms in the United States focused on trademark, trade dress, copyright, and unfair competition law.
- Frequently recognized as one of the leading trademark firms in the country.