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About the Role
Oversee a team of Case Managers to ensure families with children in temporary shelter receive necessary support and resources for self-sufficiency and independent living, in compliance with CRF, DHS, and OTDA standards.
Responsibilities
- Ensure client documentation in CARES is completed immediately upon client arrival.
- Provide field orientation and on-the-job training to Case Managers.
- Create and execute plans for meeting contracted Independent Living Program (ILP) completion and placement goals.
- Ensure Case Managers complete all mandated CRF, DHS, and OTDA tasks within prescribed timeframes.
- Ensure Case Managers provide consistent services in accordance with CRF, DHS, and OTDA policies and procedures.
- Monitor Case Managers' work activities through CARES reviews, physical chart reviews, and spreadsheets.
- Conduct individual and group supervisions with Case Managers, providing documented feedback on performance.
- Conduct performance evaluations of Case Managers per CRF, DHS, and OTDA policies.
- Collaborate with the Social Services team to develop service plans addressing client needs in housing, substance abuse, mental health, and employment.
- Meet with Senior Management for individual and group supervision.
- Assist families in identifying appropriate housing resources and the application process.
- Monitor demographic reports to guide Case Managers and ensure program compliance.
- Attend and moderate Case Conferences with Case Managers and clients facing challenges.
- Establish linkages with community service providers for housing, health, and social services.
- Assist in facilitating intake, discharge, transfers, and placement into permanency.
- Complete ILPs and other Case Management related tasks as needed.
- Generate and distribute reports, including exit and quarterly projections, and case summaries.
- Support the acquisition of housing vouchers and placements.
- Deliver crisis management and intervention services to clients.
- Support efforts to place families into permanent housing.
Requirements
- Bachelor’s degree in Social Work required.
- At least two years of experience in a related field; experience with multi-problem families is desirable.
- Bilingual in Spanish.
- Demonstrated knowledge of and proficiency in CARES.
- Demonstrated experience working in a shelter setting and/or with high-risk families, including those with documented histories of mental health, substance abuse, Domestic Violence, child abuse/neglect.
- Ability to work effectively with a wide range of community-based providers.
- Working knowledge of Case Management theories and approaches.
- Knowledge of community health services, social service support agencies, and networks.
- Familiarity with DHS/OTDA social service documentation policies and procedures.
- Critical thinking, analytical, and problem-solving skills, as well as resourcefulness.
- Demonstrated ability to be flexible and work independently as well as with a team.
- Familiarity with housing vouchers (e.g., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS).
- Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations.
- Ability to assess needs and assist residents in developing housing plans for self-sufficiency and permanent housing.
- Excellent analytical, evaluative, and human service management skills.
- Strong organizational and leadership skills.
- Supervisory experience with a team-oriented approach.
- Must possess initiative and the ability to work well under pressure.
- Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
- Must be adept and comfortable with crisis management.
- Excellent oral and written communication skills coupled with strong interpersonal skills.
- Ability to think and act calmly in emergency situations.
- Attention to detail and problem-solving skills.
- Excellent time management skills with the ability to prioritize assignments.
- Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
- May be required to work long hours and a varied schedule.
- Ability to travel throughout various locations in the New York City area.
- Ability to lift and move objects weighing up to 30 pounds several times a week.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Skills
- CARES proficiency
- Case Management
- Crisis Management
- MS Office Suite (Outlook, Excel, PowerPoint)
- Adobe
Location
- Long Island City, NY (Queens)
Work Type
- Full-time
- Onsite
Experience Level
- Supervisory experience
- 2 years of experience in a related field
Education Level
- Bachelor's degree in Social Work
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.