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About the Role
As the central leader in our IQOS Shop-in-Shop, you will actively shape the customer experience, lead your team to peak performance, and serve as a brand ambassador for IQOS. You will be responsible for ensuring customer satisfaction, driving sales growth, and motivating your team through effective coaching.
Responsibilities
- Develop team potential by recognizing individual strengths and promoting further development.
- Set clear goals, encourage proactive customer engagement, and foster brand loyalty within the team.
- Enthuse customers about IQOS, conduct engaging conversations, and create positive brand experiences to boost sales and brand awareness.
- Implement promotions and campaigns to generate product interest and actively support sales.
- Independently manage the pop-up store, oversee administrative and personnel tasks, and ensure product availability.
Requirements
- Strong service and customer orientation with a drive to create a unique shopping and brand experience.
- Goal-oriented with strong sales affinity and the ability to generate customer curiosity and enthusiasm.
- Ideally, experience as a deputy store manager, leader, team leader, or promoter.
- Organizational talent and a structured approach to efficiently manage operational processes.
- Strong communication and enthusiasm skills in German and English.
Skills
- Customer Service
- Sales
- Team Leadership
- Brand Ambassadorship
- Operations Management
- Inventory Management
- Customer Engagement
- Sales Promotion
- Marketing
- Communication
- Coaching
Location
- Germany
Work Type
- Full-time
- Onsite
Experience Level
- Ideal for applicants with experience as Store Manager, Branch Manager, Shop Manager, Sales Manager, Team Lead, Sales Team Lead, Retail Store Lead (m/f/d) in Pop-up Store & Shop-in-Shop (small team).
Salary/Compensations
- Attractive remuneration plus performance-based commission up to EUR 1,400.
Benefits
- Germany Ticket for mobility.
- Access to Wellpass for well-being.
- Belonio voucher system redeemable at major German retailers.
- Employee discounts in shopping, travel, and leisure.
- Development programs for professional and personal skills.
- Product and brand training.
- On-site coaching and sales training.
- Development and advancement opportunities for cross-location experience.
About the Company
- AVANTGARDE Group is a multiplayer in the Experience Economy with a portfolio of specialized agencies.
- AVANTGARDE is a globally active group with over 650 employees at 13 locations worldwide.
- Agency brands include AVANTGARDE Deutschland, Trendbüro, and Slash.Digital, offering a wide range of solutions and services.
- AVANTGARDE covers all physical and digital touchpoints along the customer journey.
- Our mission: 'Crafting Stories. Shaping Spaces. Creating Fans.'