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About the Role
The Senior IT Systems Engineer will administer and optimize Microsoft 365 services, manage complex networking, endpoint management, and security. This role involves both business-as-usual tasks like patching and support, and project work including new systems, integrations, and automation. The position offers significant scope to influence team processes and is central to the company's AI and automation initiatives.
Responsibilities
- Own and maintain core systems across infrastructure, endpoint management, and business applications, ensuring performance, security, and reliability.
- Administer and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID.
- Build and maintain PowerShell scripts and workflow automations using tools such as N8N or Power Automate.
- Provide technical leadership on escalated issues, taking ownership of complex problems through to resolution.
- Design and implement security policies and procedures, coordinating audits and assessments.
- Drive the adoption, integration, and standardization of SaaS platforms and cloud services.
- Support and mentor mid-level engineers, contributing to their technical development.
- Collaborate with stakeholders across the business to plan and deliver IT projects.
Requirements
- Solid, hands-on experience in IT systems engineering.
- Background spanning Microsoft 365 and Entra ID administration.
- Experience with complex networking (DNS, DHCP, VLANs, VPNs, Cloudflare Zero Trust).
- Experience with endpoint management including Windows Autopilot and Apple ADE.
- Proven scripting and automation skills in PowerShell and/or Python.
- Experience building and maintaining production automations using tools like N8N or Power Automate.
- Strong grounding in security concepts and practices, including encryption standards and data integrity protocols.
- Ability to design and apply security policies across a cloud-only Microsoft environment.
- Third-line technical depth, with the instinct to dig into logs and system behavior independently.
- Experience working within an employee-facing IT function.
- Clear understanding of how to balance responsiveness to colleague needs with robust, scalable IT practice.
- A service management mindset, including familiarity with change control and continuous improvement processes.
- Awareness of ITIL principles is a bonus.
- Experience with ISO 27001 or Cyber Essentials Plus is a bonus.
- Experience with Jamf or Kandji MDM is a welcome addition.
- Experience with Atlassian Jira and Jira Service Management administration is a welcome addition.
- Experience with N8N automations is a welcome addition.
Skills
- Microsoft 365 administration
- Entra ID administration
- Complex networking
- Endpoint management
- Windows Autopilot
- Apple ADE
- PowerShell scripting
- Python scripting
- Automation
- N8N
- Power Automate
- Security concepts
- Encryption standards
- Data integrity protocols
- Cloud-only Microsoft environment
- Service management
- Change control
- Continuous improvement
- ITIL
- ISO 27001
- Cyber Essentials Plus
- Jamf MDM
- Kandji MDM
- Atlassian Jira
- Jira Service Management
Location
- Leicestershire
- London, Holborn
Work Type
- Hybrid working
Experience Level
- Senior
Benefits
- 25 days annual leave plus public holidays
- An additional day off for your birthday
- A Moments that Matter day
- Buy and sell holiday scheme of up to 5 days
- A volunteering/fundraising day
- Annual company bonus scheme
- Blue Light Card and exclusive access to thousands of discounts
- Personal growth fund of £450 per year
- Private Medical Insurance that includes cover for pre-existing conditions
- Auto-enrolment pension scheme via salary sacrifice
- Enhanced Maternity, Partner, Adoption and Shared Parental Leave
- Healthcare cash-back plan
- Colleague Assistance Programme
- Flexible hours
- EV charging
- Free parking onsite at HQ
- Relaxed dress code
- Modern office space
- On-site gym including free HIIT and stretch classes at HQ
About the Company
- Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving.
- We focus on their happiness to create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
- We look for smarter, bolder ways to deliver real impact.
- We take ownership, move fast, and work shoulder to shoulder to build something special.
- We're committed to building a diverse and inclusive team where everyone feels they belong.
- Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
Equal Opportunity
- Blue Light Card is an equal opportunities employer.
- We believe that employing a diverse workforce is key to our success.
- We make recruiting decisions based on your experience and skills.
- In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.