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About the Role
As Regional Retail Director, you will be accountable for the culture, performance, processes, and expansion of your region. You will translate SEPHORA UK’s strategy into regional execution, ensuring sustainable growth, exceptional customer experience, strong talent pipelines, and operational excellence across all stores. This role involves balancing short-term delivery with long-term organizational capability, succession planning, and business expansion to shape a high-performing, people-led region.
Responsibilities
- Lead, coach, and develop Area Managers and Store Directors, building a high-performing, inclusive culture that delivers exceptional employee engagement, retention, and succession outcomes.
- Own the regional talent strategy, including workforce planning, talent reviews, succession planning, and the development of future retail leaders.
- Deliver and exceed regional sales, profit, and productivity targets through effective commercial leadership and execution.
- Drive performance across key commercial and customer KPIs, including conversion, average basket, ATV, UPT, loyalty recruitment, and brand penetration.
- Develop and execute regional growth strategies, using customer, competitor, and market insights to identify opportunities and accelerate performance.
- Champion an obsession with customer experience, driving service excellence, strong customer satisfaction, Love Meter results, and consistent delivery of the Sephora Attitude.
- Lead the successful opening, integration, and long-term performance of new stores, ensuring operational readiness, talent pipelines, and sustainable growth.
- Partner cross-functionally to deliver strategic initiatives, launches, campaigns, and seamless execution across the region.
- Ensure best-in-class operational excellence across all stores, including compliance, Health & Safety, stock integrity, inventory control, and visual presentation standards.
- Own regional payroll, operating expenses, and productivity performance, ensuring resources, labour models, and budgets support commercial objectives.
- Drive continuous improvement, identifying efficiencies and cost-saving opportunities without compromising the employee or customer experience.
- Act as the senior retail leader for the region, balancing short-term results with long-term organizational capability, business expansion, and sustainable growth.
Requirements
- Proven experience leading a sizeable, multi-site retail region, delivering sales, profit, productivity, and operational performance.
- Experience leading and developing leaders of leaders, including Area Managers and senior store leadership teams.
- Strong expertise in succession planning, talent development, talent mapping, and workforce planning.
- Commercially astute, with the ability to use data and insight to drive decision-making and performance across multiple KPIs.
- Ownership of regional payroll, productivity, operating expenses, and budget management.
- Experience leading new store openings, regional expansion programs, or large-scale retail transformation initiatives.
- Deep understanding of customer experience, service excellence, and brand standards within a customer-centric environment.
- Strong operational expertise across compliance, audit, Health & Safety, stock integrity, inventory management, and loss prevention.
- Proven ability to develop and execute regional business plans that deliver sustainable growth and operational excellence.
- Flexibility to travel extensively across the region and wider UK to support stores, leaders, and business priorities.
Skills
- Commercial leadership
- Customer experience
- Talent development
- Workforce planning
- Succession planning
- Operational excellence
- Cross-functional partnership
- Data analysis
- Budget management
- Retail management
Location
- UK
Work Type
- Full-time
Experience Level
- Senior level
Salary/Compensations
- Competitive pay that grows with you, including annual salary reviews.
Benefits
- Private Healthcare
- Life Assurance
- Private Pension from day one
- Competitive pay
- Generous employee discount
- Paid day off on your birthday
- Access to a wellbeing and perks platform
- LVMH Heart Fund support
- Generous holiday allowance
- Option to buy more holiday
About the Company
- At SEPHORA UK, beauty is who we are, embodying freedom of expression, discovery, and belonging.
- From our beginnings in France in 1969, we have pushed boundaries through creativity, innovation, and inclusivity.
- We offer nearly 500 iconic brands and our own SEPHORA Collection, redefining the future of prestige beauty.
- We are undergoing a bold expansion across the UK, seeking passionate individuals to join us in this dynamic beauty market.
Equal Opportunity
- SEPHORA is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.