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About the Role
As a Duty Manager, you will help lead the hotel during your shift, working across reception, housekeeping, and the restaurant to ensure guests have a great stay and the team has everything they need. This role is ideal for individuals who enjoy leading from the front, solving problems, and making things happen, with opportunities for career progression into a Hotel Manager role.
Responsibilities
- Lead shifts across the hotel and deliver clear pre-shift briefings
- Support and coach team members throughout the day
- Help guests with questions and sort out problems
- Jump in to support different teams, from reception to the restaurant
- Spot issues early and put them right
- Help keep guests safe and the hotel running the way it should
- Work closely with the Hotel Manager and wider leadership team
Requirements
- You don’t need hotel experience
- If you’ve led people before, we can teach you the hotel
- Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us
- You must be confident making decisions
- You must enjoy helping people
- You must stay calm when things get busy
- Like being busy and working with people
- Enjoy leading by example
- Stay calm under pressure
- Take ownership instead of waiting to be asked
- Want a role where every day is different
Skills
- Leadership
- Problem-solving
- Customer service
- Decision making
- Communication
Location
- London Orpington
- 83 The Walnuts, Orpington, London, BR6 0TW
Work Type
- Permanent
- 20 hours per week
- Shifts include evenings, weekends and busy guest periods
Experience Level
- Previous experience leading people is beneficial
Salary/Compensations
- Up to £14.36 per hour
Benefits
- Permanent contract with guaranteed hours
- Full training and support from day one
- A clear career path with real opportunities to progress
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
About the Company
- Premier Inn is the UK's biggest hotel brand.
- We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.
- As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.
- You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.
- If you’re ambitious, we’ll help you keep moving.