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About the Role
TGI Office Automation is seeking a Customer Field Specialist to support and execute Managed Print Services (MPS) initiatives across our client base. This role is responsible for conducting on-site assessments, device inventories, and print environment mapping to support optimization, cost reduction, and service improvement initiatives. The Customer Field Specialist plays a critical role in gathering accurate field data, supporting MPS implementations, and ensuring client print environments align with TGI standards and best practices. Accurate field data drives better decisions, improved client outcomes, and scalable MPS growth. This role ensures that recommendations and reporting are grounded in real-world conditions. This position works closely with the GPS/MPS leadership team, sales, service, and supply operations.
Responsibilities
- Conduct on-site client visits to perform Managed Print assessments.
- Complete detailed device inventories, including printers, MFPs, models, serial numbers, locations, and network connectivity.
- Perform print environment mapping and documentation across client locations.
- Validate device status, usage patterns, and connectivity for data collection tools.
- Collect and verify accurate usage data, meter reads, and device attributes.
- Ensure devices are properly configured and reporting for MPS and ATR programs.
- Identify discrepancies between system data and actual field conditions.
- Maintain accurate records in designated systems, tools, and reports.
- Support fleet optimization initiatives, including identification of underutilized or redundant devices, opportunities for device consolidation, and page volume reallocation to more cost-effective equipment.
- Provide field-level insights and recommendations to GPS leadership.
- Assist in implementing approved optimization and standardization plans.
- Support the sales team during MPS evaluations and implementations.
- Participate in client meetings as needed to explain assessment findings.
- Serve as a professional on-site representative of TGI during assessments.
- Escalate identified issues, risks, or opportunities to GPS leadership.
- Follow established MPS and ATR SOPs for assessments and documentation.
- Ensure consistency and quality across all site visits and reports.
- Adhere to safety, security, and client-specific access requirements.
- Provide feedback on process improvements and field best practices.
Requirements
- 2+ years of experience in Managed Print Services, print assessments, or related field roles.
- Strong understanding of printer and MFP environments.
- Comfortable performing on-site audits and working independently in the field.
- Strong attention to detail and documentation accuracy.
- Ability to communicate findings clearly to internal teams and clients.
- Valid driver's license and ability to travel locally and regionally.
- Experience with MPS data collection tools (e.g., FMAudit or similar).
- Familiarity with networked print environments.
- Experience supporting optimization or cost-reduction initiatives.
- Driver's License/Vehicle Required
Skills
- Managed Print Services
- Print assessments
- Device inventories
- Print environment mapping
- Data collection
- MPS data collection tools
- Networked print environments
- Optimization initiatives
- Cost-reduction initiatives
Location
- Brooklyn, NY 11231
- In-field-New York territory
Work Type
- Full-time
- In-field
Experience Level
- 2+ years
Salary/Compensations
- $23.00 - $28.00 Hourly
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- PTO
- 401(k)
About the Company
- A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues.
- TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
Equal Opportunity
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.