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About the Role
The Commercial Operations Manager is accountable for local commercial performance across the hospital cluster and its associated clinics, encompassing business-to-business (B2B) sales, business-to-consumer (B2C) conversion, and the coordination of inbound medical tourism. The role executes local marketing activity within central frameworks and acts as the local commercial point of contact for the central commercial structure. Operating within central standards, the role is accountable for delivering commercial targets and is a member of the Hospital Senior Leadership Team.
Responsibilities
- Execute local marketing within central brand and campaign frameworks
- Drive local sales: B2C conversion, B2B accounts, and inbound medical tourism
- Maintain local referrer and corporate relationships
- Act as local touchpoint for digital health and strategic projects
- Supply market intelligence and performance feedback to central functions
- Operate within central standards and meet agreed commercial targets
Requirements
- 6–8 years' experience in commercial, business development, or sales roles
- Demonstrable experience managing corporate (B2B) accounts
- Demonstrable experience managing direct-to-consumer (B2C) sales
- Ideally within a healthcare, hospitality, or other service-led environment
- Proven track record of meeting or exceeding commercial targets
- Experience of medical tourism or international patient coordination
- Experience operating within a matrixed organisation with central and local commercial functions
- Exposure to marketing execution within a regulated or brand-governed environment
- Experience managing a small team
Location
- Dubai
- United Arab Emirates
Work Type
- Full-time
Experience Level
- 6-8 years
Education Level
- Bachelor's degree in healthcare management, business, marketing, commerce, or a related discipline
- Postgraduate qualification (MBA or equivalent) in a business-related field
About the Company
- Mediclinic Middle East Family
Equal Opportunity
- All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.