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About the Role
This frontline supervisor position supports FedEx's Safety Above All Culture by managing day-to-day operations and staff, ensuring safe and efficient package sortation, and maintaining compliance with company policies and regulations.
Responsibilities
- Serve as a champion for FedEx's Safety Above All Culture and support all related initiatives.
- Manage hiring, terminations, coaching, training, recognition, performance evaluation, discipline, employee concerns, and staff productivity.
- Plan, organize, staff, direct, and control specific day-to-day operations.
- Assign and manage employees to ensure safe and efficient package sortation, minimizing operational cost and maximizing operational quality.
- Analyze operational performance, identify improvement opportunities, and execute action plans.
- Lead daily employee and/or planning meetings to communicate operational updates and daily goals.
- Participate in the development and administration of company employee relations strategies, maintaining confidentiality.
- Participate in the development and administration of company safety strategies and programs.
- Investigate, resolve, and/or escalate customer service issues.
- Train new employees on job duties, performance expectations, and compliance with FXG policies and training requirements.
- Mentor and develop critical skill sets for new and/or less-experienced Operations Supervisors.
- Adapt quickly to change, display flexibility and urgency, and lead and engage employees positively.
- Perform other duties as assigned.
Requirements
- Six (6) months of experience in one of the following: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience.
- May need to lift and carry up to 50 pounds.
- May work in hot or cold temperatures.
- May work in an environment with loud noise and fumes.
Skills
- Ability to inspire a shared vision and empower and motivate a team.
- Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.
- Proven ability to apply sound business judgment to establish and accomplish goals.
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes.
- Ability to effectively provide employees instruction on process and practice.
- Ability to read, interpret, and draw conclusions from numerical data and written information.
- Software skills, including use of Microsoft Office software and web-based applications.
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
- Ability to mentor, coach, and act as a knowledge resource to other employees.
Work Type
- Full-time
Experience Level
- Supervisory experience
- 6 months experience
Education Level
- High school diploma or GED required
- Bachelor's degree preferred
- In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
Salary/Compensations
- $22.50 - $38.43/hr
Benefits
- Comprehensive benefits
About the Company
- Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
- Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
- Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program.
Equal Opportunity
- Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
- Applicants have rights under Federal Employment Laws: Know Your Rights, Pay Transparency, Family and Medical Leave Act (FMLA), Employee Polygraph Protection Act.
- E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).
- Right to Work Notice (English) / (Spanish)