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About the Role
As the face of Insider One to our clients, you will act as the bridge between their needs and our technology. You will help clients understand their needs and identify which features and products best match their goals. You will ensure clients are utilizing our technology effectively to receive our world-class service, monitor and facilitate customer adoption, and collaborate with engineers and product specialists for full tech support. You will develop key account plans to boost value, provide feedback on market trends, and establish trusted relationships to ensure customer satisfaction. You will plan strategies to help customers meet objectives, prioritize and drive resolution of escalated issues, and contribute new product ideas to shape the product roadmap.
Responsibilities
- Act as the face of Insider One to clients, bridging their needs and our technology.
- Help clients understand their needs and identify suitable features and products.
- Ensure clients effectively utilize our technology for optimal service delivery.
- Monitor and facilitate customer adoption of the technology.
- Collaborate with engineers and product specialists for technical support.
- Develop and maintain key account plans to identify opportunities for added value.
- Provide feedback on market trends, unmet needs, and opportunities for partnership impact.
- Establish trusted advisor relationships to ensure customer satisfaction.
- Plan strategies to help customers meet objectives and drive resolution of escalated issues.
- Contribute new product ideas to shape the product roadmap.
Requirements
- Previous work experience in customer-facing roles (customer success, project management, or strategic consulting).
- Proven ability to collaborate and build strong relationships with customers, especially at the executive level.
- Strong oral and written communication skills.
- Positive, energetic phone skills and excellent listening skills.
- Self-motivated and tech-savvy, seeking solutions to improve client relationships.
- Caring attitude towards clients, ensuring they feel comfortable with products and assistance.
- Superior project and time management skills.
- Keen eye for detail.
- Passion for testing, measuring, and improving outreach and follow-up effectiveness.
- Ability and flexibility to work in a fast-paced startup environment.
- Strong communication skills in both English and German.
Skills
- Customer Success
- Project Management
- Strategic Consulting
- Relationship Building
- Executive Communication
- Oral Communication
- Written Communication
- Active Listening
- Tech Savvy
- Problem Solving
- Project Management
- Time Management
- Attention to Detail
- Performance Measurement
- Adaptability
- English
- German
Location
- Global
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Diverse and global team environment
- Internal trainings (AI fundamentals, coding, foreign languages, personal development)
- Access to learning platforms (Spotify, LinkedIn Learning, Blinkist, MasterClass)
- Eligibility-based Employee Stock Ownership Plan (ESOP)
- Referral bonuses
- Opportunities for community volunteering and social impact projects
- Global retreats and team-building activities
About the Company
- Insider One is the #1 platform for marketing and customer engagement teams, bringing together data, personalization, and journey orchestration across multiple channels.
- Founded with a vision to make industry-first technologies accessible globally, Insider One now has 1,500+ team members in 30+ offices worldwide.
- The company recently raised $500M in Series E funding and is backed by prominent investors.
- Insider One is trusted by over 2,000 customers, including Fortune 500 companies.
- It is recognized as a leader in marketing and customer engagement capabilities.
- Insider One is committed to social responsibility through various initiatives focused on education, health, and increasing women's representation in STEM.
- The company fosters a fast-paced, agile, and impact-focused culture.
Equal Opportunity
- Insider One provides equal opportunity in a zero-discrimination workplace.
- The company welcomes and embraces everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.