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About the Role
McLean & Company is seeking a Learning Solutions Coordinator to manage and produce online external client-facing training programs and workshops. This role is crucial for supporting the company's growth and meeting the increasing demand for its services in Human Resources and Leadership development.
Responsibilities
- Accurately schedule and track multi-week programs, providing regular reporting and communications to partners.
- Develop and iterate coordination and administrative processes for client-facing products.
- Manage the registration of new cohorts and learners in multiple software systems.
- Provide live in-session support to learners, manage breakout rooms, and troubleshoot technical difficulties with facilitators.
- Coordinate directly with clients to manage all aspects of training logistics.
- Craft detailed responses to inquiries in a timely manner in collaboration with the Learning Solutions Team.
- Troubleshoot the learning management system and identify opportunities for client service improvement.
- Prepare accurate daily reporting for internal and client-facing use.
- Communicate and collaborate with internal teams to manage client requests, scheduling changes, and other tasks.
Requirements
- Excellent precision with detailed documents.
- Intermediate skills in Microsoft Office 365 (Excel, Word, and PowerPoint).
- Aptitude and enjoyment in learning new technologies quickly.
- Ability to apply structured problem-solving and process skills to complex problems and projects.
- Excellent time management skills, with the ability to handle multiple priorities, meet daily deadlines, and respond to changing focus.
- Strong written and verbal communication skills.
- Strong customer focus.
- Exceptional interpersonal and collaboration skills.
- Ability to thrive in an entrepreneurial and collaborative work environment.
- College diploma or equivalent experience in coordination.
- Intermediate skill with Microsoft Teams.
- Experience handling the administration of learner experiences within a learning platform.
Skills
- Microsoft Office 365 (Excel, Word, PowerPoint)
- Microsoft Teams
- Customer Service
- Communication
- Organization
- Problem Solving
- Time Management
- Interpersonal Skills
- Collaboration
Location
- Remote (Canada)
Work Type
- Remote
- Full-time
Experience Level
- Coordinator
Education Level
- College diploma or equivalent experience
About the Company
- McLean & Company is the fastest growing advisory firm in the world.
- McLean & Company is a division of Info-Tech Research Group of companies.
Equal Opportunity
- McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants.
- To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.