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About the Role
Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Responsibilities
- Books appointments utilizing computer system, confirming and/or making changes to demographic information and notifying patient of account balance.
- Greets patients and arrives them on computer system.
- Verifies insurance eligibility using online resources, Medifax, etc.
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card.
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
- Prints face sheets, receipts, and other documents as needed.
- Notifies appropriate personnel of emergencies, messages, and patient arrivals.
- Confirms patient appointments in advance.
- Runs reschedule reports and books rescheduled appointments, ensuring accuracy.
- Verifies Worker’s Compensation claims, ensures paperwork is complete, and performs follow-up.
- Assists patients with setting up payment plans.
- Issues receipts for payment.
- Books follow-up appointments.
- Adheres to all company policies, including OSHA, HIPAA, compliance and Code of Conduct.
- Maintains regular and dependable attendance.
- Follows the core competencies set forth by the Company.
- Works holiday shifts as required.
- Performs patient registration functions by collecting and entering demographic and insurance information.
- Creates master deposit as directed.
- Handles the sort/distribute of Rightfax documents.
- Processes onsite release of information requests.
- Performs on-sight sorting, scanning, and numbering of loose papers.
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.
Requirements
- High school diploma or GED.
- Experience using a PC in a Windows environment.
- Experience working in a medical setting (preferred).
Skills
- Knowledge of medical insurance.
- Excellent customer service skills.
- Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Ability to manage competing priorities.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate factual information.
- Ability to understand, recall, and apply oral and/or written instructions.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Location
- Central Texas
Work Type
- Full-time
Education Level
- High school diploma or GED
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
- We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.