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About the Role

The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. This role also supports process improvement, operations projects, and the design and maintenance of policies and procedures, playing a key role in how Quorum uses systems, automation, and AI-assisted tools across Operations.

Responsibilities

Manage daily processing for deposits, RTP, ACH, and wires, including manual and batch postings, research, and exception handling.
Coordinate and schedule daily work for EFT, ACH, and wire processing.
Act as a point of contact for the department when the Operations Manager is unavailable.
Support plans for electronic funds processes and member servicing.
Work on projects tied to system updates, service enhancements, and process changes.
Keep work current in project and ticketing tools that follow Agile-inspired practices.
Lead or support process reviews and testing and help translate findings into production changes.
Identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows.
Work with stakeholders to define requirements, test solutions, and measure impact.
Work with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning.
Write and maintain procedure documents for their areas and update them when programs or workflows change.
Recommend policy updates.
Use AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection.
Support other business units with member requests and workflows.
Cross-train on critical processes and help maintain service levels.
Interact with vendors and third parties on behalf of members and the Credit Union.
Stay current on regulatory and technology changes.
Perform other job-related duties as assigned.
Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards.
Keep abreast of industry developments including changes in regulations and technology.
Perform additional duties as required.

Requirements

Intermediate to advanced Excel skills (lookups, pivot tables, data cleansing).
Comfort working with data exports and dashboards.
Experience with basic data querying (e.g., SQL or BI tools) preferred.
Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines).
Demonstrates ability to learn new systems quickly.
Ability to translate business requirements into system or configuration requirements for vendors/IT.
Works under moderate supervision, follows established procedures, and uses independent judgment in handling complex work.
Comfortable working across multiple banking systems and tools.
Open to adopting new technology and AI-assisted capabilities.
At least four years of transactional processing experience in a bank or credit union.
At least two years in a similar Operations role.
Project experience preferred, supervisory experience a plus.
Experience with deposit and payment systems, including ACH, wires, and RTP, and related digital banking platforms.
Experience working with or supporting AI-assisted decision tools and automation in operations or a clear ability to identify automation candidates and support business cases for AI-assisted implementations.
Strong knowledge of rules and regulations governing transactional processing in financial institutions.
Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills.
Ability to manage multiple priorities and meet critical deadlines with a high level of accuracy.
High integrity, trustworthiness, and accountability.
Proficiency with Microsoft Outlook, Teams, Word, and Excel.
Comfort working in a remote, tech-enabled environment.
Work is remote and requires a suitable internet connection, a current smartphone, extended computer use, and frequent communication via email, chat, video, and phone.
Must reside within the United States.
U.S. work authorization is required.
Not able to provide current or future sponsorship.

Skills

Excel
Data querying (SQL or BI tools)
Payment systems
RPA/automation tools
Workflow engines
Bots
Scripting
Rules engines
Deposit systems
ACH
Wires
RTP
Digital banking platforms
AI-assisted decision tools
Automation
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel

Location

Remote (United States)

Work Type

Remote
Full-time

Experience Level

Senior
Intermediate to advanced
At least four years of transactional processing experience
At least two years in a similar Operations role

Education Level

College degree preferred

Salary/Compensations

$68,800 - $78,800 per year

Benefits

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment

About the Company

Quorum Federal Credit Union is a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to its members.
Operates as a remote organization.
Thrives on collaboration and recognizes outstanding performance.
An ideal workplace for self-motivated individuals committed to organizational success and eager to join a dynamic team of professionals.
A best-in-class employer offering a unique and supportive work environment that fosters personal and professional growth.
Culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel.
A place where employees can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team.

Equal Opportunity

Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.