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About the Role
Lead the design, testing, and optimization of end-to-end collections and recoveries strategies. Combine analytics, experimentation, and partnerships to improve contact rates, recovery rates, and reduce costs, while shaping a digital-first engagement model. Grow strategic client relationships, lead consulting engagements, manage teams, drive thought leadership, and deliver business impact.
Responsibilities
- Serve as the main client contact, engaging with senior stakeholders.
- Design and optimize collections strategies across channels and segments.
- Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
- Oversee policy changes, test new approaches, and monitor market trends.
- Partner with operations and vendors to execute strategic initiatives and drive results.
- Lead analytical and consulting workstreams while managing onshore and offshore teams.
Requirements
- 7+ years of experience in Collections strategy, Analytics Consulting, and Financial Services along with solution design and client management.
- Policy optimization and experience with Banks / FinTechs.
- Unsecured lending expertise (Acquisitions/Underwriting).
- Own delivery, client relationships, and business growth.
- Demonstrable leadership ability, superior problem solving and people management skills.
- Excellent communication, presentation and story building skills in a consulting setup.
Skills
- SQL
- Python
Location
- San Francisco Bay Area, CA
Work Type
- Full-time
Experience Level
- 7+ years
Education Level
- Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply.
Salary/Compensations
- $150K/Yr - $170K/Yr Base + Annual Bonus
Benefits
- For more information on benefits and what we offer please visit us at US Careers and Benefits