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About the Role

As an Enterprise Customer Success Manager, you will be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.

Responsibilities

Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.
Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.
Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.
Build and maintain strong, consultative relationships with key stakeholders.
Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.

Requirements

3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment.
Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.
Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video.
Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure.
A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges.
Relevant degree or equivalent work experience, along with a background in SaaS sales.
Fluency in English is required, with strong written and verbal communication skills being essential.
Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
Certain roles may require a background check as a condition of employment.

Skills

French language skills
Fluency in French
POS systems
Hospitality
Food-tech landscapes

Location

Toronto

Work Type

Full-time
Hybrid

Experience Level

3+ years of experience

Education Level

Relevant degree or equivalent work experience

Salary/Compensations

$105,000 CAD and $133,000 CAD

Benefits

Dedicated learning budget
Regionally tailored rewards
Compensation and benefits packages designed to reflect unique market needs

About the Company

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth.
By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential.
We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Equal Opportunity

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
We strongly encourage applications from underrepresented groups.