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About the Role
Jus Mundi is seeking a Customer Success Manager based in Paris or London to lead their expansion in Europe and the Middle East. This role involves driving customer adoption, satisfaction, and retention, working at the intersection of law and technology to empower legal professionals with AI-powered research tools.
Responsibilities
- Manage onboarding and lead kickoff calls to create success plans aligned with customer goals.
- Deliver product training with a strong focus on law and AI features.
- Drive customers to initial value milestones within agreed timelines.
- Serve as the primary point of contact for a portfolio of customers across Europe and MENA.
- Conduct periodic business reviews and success planning sessions.
- Track usage, engagement, and satisfaction metrics.
- Collaborate with Support and Product to resolve issues and relay customer feedback internally.
- Identify expansion needs within assigned accounts and align with Sales.
- Coordinate with Sales to contribute to expansion pipeline and revenue targets.
- Keep CRM and CS tools up to date with account data, interactions, and status.
- Provide regular reporting on account health, risks, and expansion opportunities.
Requirements
- 3+ years of experience in legal tech, law firm environment, or legal services (associate level acceptable).
- Fluency in English and another European language (preference for French, Spanish or German) is mandatory.
- Arabic is a plus.
- Located in Paris (hybrid - office attendance 2 x week) or in London (hybrid - Paris office attendance 2 x every 2 weeks).
- Strong interest and aptitude for AI - ability to understand, articulate, and train clients on AI-powered legal research tools.
- Excellent relationship-building and communication skills with legal professionals.
- Proactive, organized, and comfortable working autonomously in a remote environment.
- Strong problem-solving mindset and customer-centric approach.
- Ability to understand legal workflows and research needs (experience with international arbitration or investment law is a plus).
- Prior Sales or Customer Success Management experience (not required but valued).
- Background in international law, arbitration, or investment law.
- Experience with SaaS platforms or subscription-based business models.
- Familiarity with legal research databases or legal technology tools.
- Comfortable with CRM tools, data tracking, and reporting.
Skills
- AI
- Legal Innovation
- Relationship Building
- Communication
- Problem-Solving
- Customer-Centric Approach
- CRM Tools
- Data Tracking
- Reporting
Location
- Paris
- London
Work Type
- Hybrid
- Remote
Experience Level
- 3+ years
Benefits
- Hybrid working organization (2 days on-site)
- 5 weeks of vacation per year
- Participation in company-wide summits (JM Fest)
- Flexibility to work from anywhere across the globe for up to 8 weeks per year
- Relocation assistance to France
About the Company
- Jus Mundi is a company operating at the intersection of law and technology, empowering legal professionals with AI-powered research tools that transform the international arbitration and investment law landscape.
- We have a multicultural team representing 37 nationalities.
- We are committed to building a warm, inclusive, and diverse environment.
Equal Opportunity
- We believe that diversity, equity, and inclusion are key to our success.
- We celebrate diverse backgrounds, experiences, and identities, and we encourage you to apply regardless of how you identify.
- Whether you’re early in your career or a seasoned professional, your unique perspective and skills are what matter most.
- Join us in building a workplace where everyone feels valued, empowered, and excited to contribute their best work every day.