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About the Role
PPRO's Digital Workplace team aims to provide a delightful, innovative, and secure IT experience. Colleague Support Engineers assist employees with their IT needs, challenges, and issues. As the primary IT ambassador in the London office, you will resolve IT issues, optimize connectivity, and collaborate with global support hubs to maintain high standards.
Responsibilities
- Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives
- Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations
- Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations
- Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally
- Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows
- Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings
- Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration
- Author and refine knowledge base documentation, encouraging self-service problem solving across the organization
- Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management
Requirements
- Proven track record in IT support, with equivalent practical experience or a relevant degree
- 3+ years of experience resolving complex technical issues in dynamic environments
- Ability to work onsite in our London office 5 days a week (must be UK-based with right to work)
- Strong communication skills in English, both written and spoken
- Solid background supporting enterprise macOS and Windows operating systems
- Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE
- Prior experience in customer-centric roles or technical support desks
- Experience with M365 and Dynamics
Skills
- macOS
- Windows
- Okta
- Google Workspace
- Intune
- Jira
- Workspace ONE
- M365
- Dynamics
- AI productivity tools
- Network connectivity
- Audio/visual hardware
- Knowledge base documentation
- Hardware procurement
- Software licensing
- Repair management
Location
- London
Work Type
- Onsite
Experience Level
- 3+ years
Education Level
- Relevant degree
Benefits
- 28-day holiday allowance
- GBP 1,000 annual learning and development budget
- Leadership cafés
- On-the-job training
- Medical insurance (BUPA health care plan)
- 5% matching pension plan through Now Pensions
- Enhanced family leave
- Workplace nursery scheme
- Gym membership contribution
- Mental Health Platform access (one-on-one therapy, chat therapy, therapist-led courses, guided meditations)
- Pet-friendly office
About the Company
- PPRO simplifies access to local payments, empowering giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide.
- We are on an ambitious, fast-paced mission to 3x our growth by 2028.
- Our diverse cultures span over 50 nationalities across 10+ global locations, driving innovation.
- We foster a people-first, high trust environment with autonomy for impact, ownership, and growth.
- Our principles include getting things done, acting with trust and integrity, putting the customer first, making things better, and working as a team.