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About the Role
As a Receptionist, you will represent St James and its clients, providing a high level of customer service and professionalism. You will be the first point of contact for guests, visitors, and clients, ensuring their needs are met and aiming to exceed expectations. This role involves making the building your own and liaising with occupiers.
Responsibilities
- Take full ownership of reception desks and associated areas, ensuring they are kept in the best possible order.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Maintain up-to-date St James Operations Manual, occupier procedures, and phone database.
- Serve as a presentable and professional first point of contact for all building occupants and visitors.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions knowledgeably and professionally.
- Participate in pop-ups and events.
- Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks.
- Possess strong knowledge of the building and report issues in a timely manner.
- Ensure the reception area is kept organised, clean, and tidy at all times.
- Stand to greet all visitors.
- Be ready to greet at the allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and emergency procedures related to Health & Safety.
- Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.
Requirements
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Customer service
- Professionalism
- Communication
- Problem-solving
- IT proficiency
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous experience essential
About the Company
- St James