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About the Role

The incumbent is responsible for providing support services to clients living in their own homes or in assisted living settings. Job responsibilities are both generic to the PSW role and specific to the program area/site. Work may be scheduled on an hourly or block of hours/shift basis.

Responsibilities

Provide support services to clients as authorized by the Supervisor.
Deliver services in a professional and culturally sensitive manner.
Comply with all agency, unit, and program policies and procedures.
Provide service relevant to the program and authorized by the Supervisor, within the scope of practice.
Comply with all health and safety policies and procedures.
Provide service based on physical demands including frequent light to moderate lifting (10-25 kgs), walking, bending, stretching, pulling, and operating equipment.
Report any work-related injury to the Supervisor/On-call within 3 hours.
Participate in an “early and safe return to work” program if required.
Confirm work schedule and report to the office if unable to work.
Obtain community schedules by Friday prior to the week of service.
Respond to all office voice mail messages.
Use the Alayacare Mobile Application to clock in and out of visits/shifts.
Present a professional image and conduct oneself professionally in all work-related duties.
Use good communication and interpersonal skills to work effectively with staff, co-workers, other service providers, and clients.
Promote a positive workplace environment and team building.
Resolve or seek assistance with conflicts.
Follow all cluster routines and client service plans.
Understand that the PSW may not report off duty until staff report to work and follow instructions in case of no-shows or lateness.
Prepare meals as per the menu cycle and consult with clients for modifications.
Order, check, and store groceries as needed.
Provide a verbal report at change of shift or break time with co-worker.
Operate, troubleshoot, and contact the Oncall 24-hour response team for emergencies.
Document accurately in client and program records in a timely and professional manner.
Ensure sufficient groceries, housecleaning/program supplies, and forms are available.
Respond to building service/maintenance issues promptly.
Support opportunities/activities for clients to maximize and maintain their physical and mental abilities.
Assist clients in meeting their Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (iADLs).
Effectively assist clients in various situations using behavioral management techniques.
Maintain a sanitary program environment.
Transfer between different program locations as required.
Maintain professionalism and respect in all interactions.
Follow directions and exercise sound judgment in decision-making.
Work collaboratively in a team-oriented environment.
Maintain confidentiality and client privacy.

Requirements

Personal Support Worker Certificate and NACC Certificate (if applicable).
Minimum one (1) year experience providing personal care to seniors and people living with disabilities.
Physical capability to perform frequent light to moderate lifting, walking, bending, stretching, and pulling.
Adaptable to transfer between different program locations as required.

Skills

Professional and culturally sensitive service delivery.
Health and safety compliance.
Operating equipment (e.g., vacuum cleaner, mechanical lift).
Communication and interpersonal skills.
Teamwork and collaboration.
Conflict resolution.
Meal preparation.
Grocery ordering, checking, and storage.
Accurate documentation.
Responding to maintenance issues.
Supporting client physical and mental abilities.
Supporting clients in meeting ADLs and iADLs.
Behavioral management techniques.
Food safety handling practices.
Using computers and technology-based solutions.
Professionalism and respect.
Following directions.
Sound judgment in decision-making.
Confidentiality and client privacy.

Location

Exclusively onsite (Community)

Work Type

Flexible hours
Full-time

Experience Level

Minimum 1 year experience

Education Level

Personal Support Worker Certificate
NACC Certificate (if applicable)

Salary/Compensations

$24.37 per hour

Benefits

United Way Anchor Agency

About the Company

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities.
A United Way Anchor Agency with a proven track record and an entrepreneurial mindset.
Continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

Equal Opportunity

WoodGreen is an equal opportunity employer.
We are committed to providing an inclusive and barrier-free selection process and work environment.
We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Information received relating to accommodation will be addressed confidentially.