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About the Role
Join one of the fastest-growing telecommunications companies in the country as a Retail Sales Representative. You will work in retail stores, helping residential customers connect to essential Optimum Communications services like Internet, Mobile, and TV.
Responsibilities
- Engage customers and proactively present telecommunications products and services.
- Sell mobile, internet, cable, TV, and related support services.
- Identify customer needs and recommend appropriate products or service packages.
- Upsell and cross-sell products to maximize sales opportunities.
- Meet or exceed individual sales goals, commission goals, and store performance expectations.
- Clearly explain products, services, pricing, and promotions to customers.
- Provide a positive, professional, and solution-focused customer experience.
- Build customer relationships and create long-term brand loyalty.
- Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
- Collaborate with team members and contribute to a supportive, performance-driven culture.
Requirements
- Must be eligible to work in the United States.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must be willing to support nearby store locations within a 35-mile radius when needed.
- Must have reliable transportation.
- Ability to stand for extended periods of time.
- Ability to lift up to 35 lbs.
Skills
- Customer engagement
- Sales
- Product knowledge
- Customer needs identification
- Upselling
- Cross-selling
- Customer relationship building
- Communication
Location
- Retail stores
Work Type
- Full-time
Experience Level
- 1 year of customer-facing sales experience preferred
- Wireless, mobile, cable, internet, telecommunications, or retail sales experience strongly preferred
Education Level
- High school diploma or GED preferred
Salary/Compensations
- $20/hour + monthly commission
- $45,000 - $75,000 annually
Benefits
- Medical, Dental, Vision, and 401(k)
- Paid training and onboarding
- Monthly commission opportunities
- Internal promotion and advancement opportunities
- Employee growth and rewards programs
- Annual all-expenses-paid trip opportunity for top performers
About the Company
- We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states.