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About the Role

The Traffic & Resource Manager is responsible for the effective scheduling, allocation, and optimization of agency resources within VodafoneThree's in-house creative agency. This role ensures the right people are assigned to the right projects at the right time, balancing delivery priorities, team capacity, capability requirements, and deadlines across multiple brands and stakeholder groups. It acts as a key point of control for workflow, resourcing, and delivery visibility, enabling the smooth and efficient operation of the agency.

Responsibilities

Own the day-to-day allocation of creative, studio, copy, design, production, and other agency resource across live and upcoming projects.
Match project requirements with available resource, balancing skills, capacity, deadlines, complexity, and development opportunities.
Maintain an accurate and up-to-date view of team availability, utilisation, and workload across the agency.
Work with Project Managers and functional leads to assess resource needs, identify gaps, and make informed allocation decisions.
Re-prioritise resource plans quickly and effectively in response to changing business needs, urgent requests, delivery risks, or shifting deadlines.
Manage the flow of work through the agency, ensuring briefs are scheduled appropriately and progress is visible across all active jobs.
Act as the central point of coordination for workflow planning, helping to ensure work is started, progressed, and delivered in line with agreed priorities.
Run and maintain workflow and traffic processes, including scheduling meetings, daily or weekly reviews, priority discussions, and allocation updates.
Identify bottlenecks, over-capacity risks, under-utilisation, and workflow inefficiencies, taking action or escalating where needed.
Ensure all work is routed through the correct process and that changes to schedules or priorities are clearly communicated to relevant teams.
Monitor short- and medium-term agency capacity, highlighting pressure points, future demand risks, and opportunities to improve resource efficiency.
Support demand planning by providing visibility of current and forecast workload across teams, brands, and project types.
Track utilisation trends and resource patterns to inform planning decisions and support more effective workforce deployment.
Work with Agency Operations and team leaders to recommend actions where demand exceeds capacity, including schedule changes, reprioritisation, or freelance support.
Help maintain a balanced workflow that supports both delivery performance and sustainable team workload.
Build effective working relationships with Project Managers, creatives, producers, team leads, and operational stakeholders to enable smooth resource planning and delivery.
Provide clear and timely communication on resource availability, scheduling decisions, workflow changes, and delivery implications.
Support stakeholders in understanding capacity constraints, trade-offs, and prioritisation decisions.
Act as a trusted point of contact for day-to-day resourcing matters, resolving issues quickly and constructively.
Collaborate closely with agency leadership and operations teams to ensure resource decisions align with business priorities and service expectations.
Maintain and optimise the use of agency resource management and workflow tools, ensuring data quality and reporting accuracy.
Produce regular reporting on resource allocation, utilisation, capacity, workflow performance, and delivery risks.
Use data and operational insight to identify trends, improve planning accuracy, and support continuous improvement in agency ways of working.
Contribute to the development and refinement of traffic management processes, governance, and best practice.
Support the consistent adoption of resource planning tools and processes across the agency.
Support the identification of freelance or temporary resource requirements where internal capacity or specialist capability is insufficient.
Work with Agency Operations and relevant team leads to coordinate freelance bookings in line with approved processes and budget controls.
Help ensure external resource is effectively scheduled and integrated into the wider agency workflow.
Track the use of contingent resource to support accurate planning, reporting, and operational oversight.

Requirements

Strong experience in traffic, workflow, resource management, or agency operations within an in-house creative agency, studio, marketing, or similar delivery environment.
Proven ability to manage and prioritise resource allocation across multiple concurrent projects and competing demands.
Strong understanding of creative and production workflows, including the dependencies between briefing, creative development, review, approval, and final delivery.
Experience using resource management, workflow, or project planning tools to manage schedules, utilisation, and capacity.
Strong judgement and decision-making skills, with the ability to balance business urgency, team workload, and delivery quality.
Confident communicator, able to work effectively with project, creative, and operational stakeholders at different levels.
Strong attention to detail, with the ability to maintain accurate schedules and resource data in a fast-moving environment.
Experience identifying workflow risks, bottlenecks, and resourcing pressures, and taking action to resolve or escalate them appropriately.
Good analytical capability, with the ability to interpret utilisation, capacity, and workflow data to support better planning decisions.
Offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks.

Skills

Resource Planning
Allocation
Optimisation
Workflow Management
Traffic Management
Capacity Management
Forecasting
Stakeholder Coordination
Reporting
Process Improvement
Freelance Coordination
Communication Skills
Organisational Judgement
Decision Making
Attention to Detail
Analytical Capability

Location

London Speechmark
Hybrid

Work Type

Hybrid
Full time

About the Company

We’re here to build a network the UK can count on – one that connects people, places and potential.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.

Equal Opportunity

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.