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About the Role
Parloa is transforming customer experience through AI-powered agents. As enterprises adopt agentic AI at scale, technology partnerships have become a critical driver of growth. This role will own and grow a portfolio of strategic technology alliances across North America, developing joint go-to-market strategies, driving co-sell motions, and creating measurable pipeline through strategic collaboration. You will serve as the primary field-facing partner leader, aligning with internal teams and building strong executive and field relationships across partner organizations. Success requires understanding enterprise technology ecosystems, navigating matrixed partner organizations, and translating strategic partnerships into measurable revenue. This is an opportunity to build strategic technology alliances, shape Parloa’s ecosystem strategy across North America, and accelerate enterprise AI adoption through joint innovation and co-selling.
Responsibilities
- Own and grow relationships with a portfolio of strategic technology partners, including cloud providers, global and regional technology partners.
- Develop and execute joint business plans focused on pipeline creation, revenue growth, enablement, marketing, and executive alignment.
- Build strong field relationships with partner sales teams, alliance managers, solution architects, and regional leadership to drive day-to-day collaboration.
- Drive partner-sourced and partner-influenced pipeline through account mapping, co-selling, joint customer engagement, and opportunity planning.
- Identify, develop, and scale repeatable joint offerings and solution plays that increase customer adoption of Parloa.
- Coordinate cross-functional execution across Sales, Solution Engineering, Marketing, Product, Customer Success, and Professional Services to maximize partner impact.
- Enable partners to confidently position, demonstrate, and recommend Parloa within broader enterprise transformation initiatives.
- Support strategic global technology alliances, ensuring strong regional alignment while leveraging global partnership strategies.
- Track partner performance, pipeline, and joint business objectives, providing clear reporting and recommendations for continued growth.
- Gather market intelligence and partner feedback to influence ecosystem strategy, product priorities, and go-to-market investments.
Requirements
- 5+ years of experience in technology partnerships, strategic alliances, ecosystem management, or enterprise SaaS sales.
- Experience managing strategic technology partnerships with cloud providers, enterprise software vendors, Global Systems Integrators (GSIs), or large consulting organizations.
- Demonstrated success building partner-generated pipeline and executing joint go-to-market initiatives.
- Experience working closely with enterprise sales organizations on complex co-sell opportunities.
- Strong understanding of enterprise technology ecosystems, including cloud platforms, AI, CX, CRM, CCaaS, or adjacent enterprise software.
- Comfortable navigating large, matrixed partner organizations and building relationships from executive leadership to field sales.
- Excellent executive communication, negotiation, and stakeholder management skills.
- Experience partnering with organizations such as Microsoft, AWS, Google Cloud, SAP, Salesforce, ServiceNow, Databricks, or similar is highly preferred.
- Familiarity with AI, customer experience, contact center technologies, or enterprise automation platforms is a strong plus.
Skills
- Technology Partnerships
- Strategic Alliances
- Ecosystem Management
- Enterprise SaaS Sales
- Cloud Providers
- Enterprise Software Vendors
- Global Systems Integrators (GSIs)
- Consulting Organizations
- Go-to-Market Initiatives
- Co-sell Opportunities
- Enterprise Technology Ecosystems
- Cloud Platforms
- AI
- CX
- CRM
- CCaaS
- Executive Communication
- Negotiation
- Stakeholder Management
- Microsoft
- AWS
- Google Cloud
- SAP
- Salesforce
- ServiceNow
- Databricks
- Customer Experience
- Contact Center Technologies
- Enterprise Automation Platforms
Location
- North America
- Remote
- Hybrid
Work Type
- Remote
- Hybrid
Experience Level
- 5+ years of experience
Salary/Compensations
- $203,000 - $232,000 USD OTE
About the Company
- Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
- We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
- We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
- At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.