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About the Role
Provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This role supports colleagues across the organisation in using the CRM effectively and confidently.
Responsibilities
- Maintain, develop and support the Microsoft Dynamics 365 CRM so it performs effectively and meets user needs.
- Monitor, investigate and troubleshoot data and system issues, including those linked to transactions, events, membership applications and third-party integrations.
- Import data from Excel, CSV and text files, ensuring information is cleaned, quality assured and accurately mapped.
- Provide segmented data in response to user briefs and support colleagues to use CRM data effectively.
- Improve CRM data quality and support ongoing improvements to CRM processes and operations.
Requirements
- Experience working with Microsoft Dynamics 365.
- Strong data skills, including querying data, working with views and marketing lists, customising forms, views and entities, and importing data from Excel or CSV files.
- Strong troubleshooting and problem-resolution skills.
- Broad knowledge of data protection, GDPR and privacy best practice.
- Ability to build effective working relationships with a wide range of users and stakeholders.
Skills
- Microsoft Dynamics 365
- Data querying
- Working with views and marketing lists
- Customising forms, views and entities
- Importing data from Excel or CSV files
- Troubleshooting
- Problem-resolution
- Data protection
- GDPR
- Privacy best practice
- Microsoft Power Platform
- Workflow creation
- Database design
- SQL
- DevOps
- Ticketing system
Location
- St James's Square, London
Work Type
- Hybrid
- Full-time
- Permanent
Experience Level
- First-line support
- Developing
- Maintaining
- Improving
- Troubleshooting
- Data import
- Data cleaning
- Data quality improvement
- Process improvement
- Operations improvement
Salary/Compensations
- £40,000 per year
Benefits
- Approximately 37 days annual leave (including public holidays and Chatham House closure days)
- Pension salary exchange
- Employee assistance programme
- Parental leave
- Flexible working
About the Company
- Chatham House is a world-leading policy institute.
Equal Opportunity
- We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds. If there is anything we can do to improve your experience or support you, please get in touch at HR@Chathamhouse.org.