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About the Role
The IT Support Analyst will serve as the primary IT presence for UK operations, providing technical support across Microsoft 365, Windows systems, endpoint management, and general IT infrastructure. The role involves delivering first- and second-line support, ensuring business continuity, and maintaining a secure and efficient IT environment.
Responsibilities
- Deliver responsive first and second-line IT support, focusing on Microsoft 365 and Windows-based systems.
- Serve as the go-to contact for onsite or time zone-aligned support, escalating complex issues to the global IT team.
- Manage user accounts, permissions, and groups via Microsoft 365, Azure AD, and Entra ID.
- Set up new devices (laptops, phones, peripherals) and manage endpoint lifecycle.
- Perform software installations, patching, and updates on Windows machines.
- Support Intune/Endpoint Manager configuration, policy enforcement, and compliance checks.
- Troubleshoot networking, printing, and peripheral issues in collaboration with local service providers.
- Coordinate with third-party vendors for hardware repairs, internet/connectivity issues, and site IT needs.
- Maintain an accurate IT asset inventory for UK-based equipment.
- Ensure documentation and tickets are logged and resolved efficiently.
- Contribute to IT knowledge base documentation and share local feedback with the wider IT team.
- Participate in cross-region IT projects and initiatives.
- Develop working knowledge of Linux-based systems and environments.
Requirements
- Bachelor’s degree in computer science, information technology, or a related field or equivalent industry experience is preferred.
- 4+ years’ experience in a similar role with proven experience with first- and second-line IT support.
- Thrives in a creative environment but possesses the pragmatism and awareness to maintain progress.
- Proactive and results-oriented mindset.
- Positive ‘can do’ attitude.
- Adaptable, motivated, and well organised.
- Ability to work effectively with cross-functional teams.
- Ability to adapt to changing priorities and work under pressure.
- Ability to operate autonomously.
Skills
- Microsoft 365 Admin Centre
- Exchange Online
- Teams
- SharePoint
- Windows device imaging, maintenance, and troubleshooting
- Intune / Endpoint Manager administration
- Active Directory / Entra ID user and group management
- VPNs
- Endpoint security tools (e.g. Defender)
- Ticketing systems and support workflows
- Basic scripting (e.g., PowerShell)
Location
- UK
Work Type
- Onsite
Experience Level
- 4+ years
Education Level
- Bachelor’s degree in computer science, information technology, or a related field or equivalent experience industry experience
About the Company
- CORE POWER was founded in 2018 to solve the world's energy challenges by delivering ship-based power directly to the industries and economies driving global prosperity, overcoming the barriers that have held nuclear energy back.
- CORE POWER builds, integrates and deploys ship-based nuclear energy systems.
- We build and support two classes of vessel: moored ship-shaped power plants that generate high-density energy, and nuclear-powered commercial ships that will speed up global trade.
- Headquartered in Chiswick, London, with offices in Washington, D.C. and Japan, CORE POWER operates at the intersection of advanced nuclear, maritime, energy security and industrial policy.